Senior Healthcare Support Worker, Emergency Department

Integrated Care System; Chertsey; On-site; GBP 26,000 - 28,000; Full time

Job summary

A healthcare provider in Chertsey is seeking a Senior Healthcare Support Worker for the Emergency Department. This role involves providing direct patient care, supporting nursing staff, and ensuring patient dignity. Successful candidates will have NHS support worker experience, effective communication skills, and a valid right to work in the UK. Competitive salary between £26,240 and £27,928 annually, with both full-time and part-time options available.

Qualifications

• Previous NHS experience as a health care support worker.
• Good communication skills, competent IT skills.
• A valid right to work document.

Responsibilities

• Provide direct patient care including hygiene, nutrition, and mobility needs.
• Record patients' vital signs and escalate changes to their condition.
• Support training and competencies related to the role.

Skills

Effective communication

Caring and Compassionate

Empathy and understanding

Extended skills such as venepuncture, cannulation and undertaking ECGs

Education

Recognised level 3 qualification

Care Certificate in Acute Care

Level 2 English and Math

Recognised level 3 Health and Social Care qualification

Job description

Go back Ashford & St. Peter's Hospitals NHS Foundation Trust

Senior Healthcare Support Worker, Emergency Department

The closing date is 20 August 2025

Our Adult Emergency Department (ED) based at St Peter's Hospital in Chertsey is now recruiting for Band 3 Senior Health Care Support Workers

Our ED is a very busy department seeing more than 110,000 people per year, it operates 24 hours per day serving a densely populated and diverse community.

The department is divided into 6 sections:

• PIT stop (ambulance receiving)
• Urgent Treatment Centre - for minor injuries and illnesses
• Majors/High dependency
• Resuscitation - a 4 bedded area with dedicated stroke, cardiac, trauma and paediatric bays
• Same day Emergency Care and Clinical Decision Unit - for patients requiring more than 4 hours observation

Full time and part time posts (minimum of 23 hours) will be considered, shifts include long days, nights, weekends, and public holidays. Our Senior HCSWs will need the flexibility to cover varied shift patterns.

Essential criteria to be eligible and considered for this post is:

• Previous NHS experience as a health care support worker
• Having successfully achieved the Care Certificate

Successful candidates must also have good communication skills, competent IT skills, a valid right to work document (please note the Trust is not offering sponsorship for this post), and have a kind, caring and compassionate nature.

Remote Interviews will not be considered.

For further information, please contact [e-mail]

Main duties of the job

Our Healthcare Support Workers are at the heart of providing direct patient centred care, supporting the Registered Nurses and Nursing Associates as well as the wider Multi-Disciplinary Teams.

The role is varied, equally challenging and rewarding, where you will have the opportunity to really make a difference to the experience of our patients. The role includes

• Providing direct patient care including meeting hygiene, continence, nutrition, pressure area care and mobility needs
• Taking and recording patients' vital signs, identifying and escalating changes to a patient's condition
• Providing one to one observation for patients who present a high risk of harm and vulnerable patients
• Undertaking training and competencies related to the role such as undertaking ECGs, venepuncture and cannulation, POP training and competencies to be able to apply below elbow and leg back slab
• Escorting patients to different departments such as x-ray
• Transferring patients that need hospital admission to a ward, which includes management of patient's property
• Keep the department and equipment clean, tidy, and restocking equipment
• Training and supporting new and junior team members

About us

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.

Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey.

We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.

Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.

Although it isn't the Trusts normal practice, adverts may close early, so applicants are encouraged to submit an application as soon as possible.

Job responsibilities

Working as a Senior Healthcare Support Worker in the Emergency Department will involve carrying out assigned tasks involved with direct patient care whilst maintaining the privacy and dignity of patients. This will be whilst demonstrating excellent care, compassion and communication, and in support of and supervised by a Registered Nurse or Nursing Associate, incorporating:

• Continence Management
• Undertaking and recording of Vital Signs
• Moving & Handling of patients to support independence
• Infection Prevention and Control
• Safeguarding of adults and children.

See full job description for full details

Person Specification

Qualifications

• Level 2 English and Math
• Care Certificate in Acute Care
• Recognised level 3 qualification
• Recognised level 3 Health and Social Care qualification

Other Requirements

• Ability to be flexible to meet the needs of the patients, the team, the service and the Trust. This could include shift work during a 7-day working pattern. If you are seeking part time or flexible please include number of hours or shifts you are able to work.
• Able to demonstrate that you are honest, reliable and trustworthy
• Residing in UK with a valid right to work documentation to work in UK.

Skills

• Effective communication
• Caring and Compassionate
• Empathy and understanding
• Extended skills such as venepuncture, cannulation and undertaking ECGs

Experience

• Previous experience working as a health care support worker within the NHS for a minimum of six months
• Working as part of a team
• Previous experience with urgent or acute care
• Previous experience training and supporting new staff

Knowledge

• Trust vision, values and behaviours and strategic objectives
• Understanding of the role of the Healthcare Support Worker in the hospital setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Ashford & St. Peter's Hospitals NHS Foundation Trust

£26,240 to £27,928 a yearper annum inc. HCAS pro rata