Senior Healthcare Support Worker - ECC/ UTC

WWL; Wigan; Hybrid; GBP 26,000 - 27,000; Part time

Job summary

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust is seeking a Senior Healthcare Support Worker to join the busy Emergency Department/UTC. The post is part-time (36 hours per week) with job share and flexible working.

Salary is £25,760–£27,476 per annum pro rata, with a closing date of 15/10/2026. The successful applicant will provide personal care and assist in clinical duties under supervision, while maintaining excellent communication with the team and patients.

Qualifications

• NVQ Level 2 in Health and Social Care, Skills for Care/Health, and NHS England accredited Care Certificate.
• Numeracy and literacy skills appropriate to role.

Responsibilities

• Provide personal care for patients and assist with clinical duties under supervision.
• Work independently following training and demonstrate competency per policy and procedure.
• Support nursing teams and contribute to smooth ward operations.
• Communicate effectively with all team members to ensure high-quality care.
• Engage in learning opportunities and personal development.

Skills

Teamwork

Communication

People skills

Education

NVQ Level 2 in Health and Social Care

Job description

NHS AfC: Band 3

Main area Medicine Grade NHS AfC: Band 3 Contract Permanent Hours

• Part time
• Job share
• Flexible working

36 hours per week (7 days Monday to Sunday) Job ref 302-26-8325707L-EMC

Site Royal Albert Edward Infirmary Town Wigan Salary £25,760 - £27,476 per annum, pro rata Salary period Yearly Closing 15/10/2026 23:59

People at the Heart. One Team. Your Career at WWL.

Job overview

We are seeking a Senior Healthcare Support Worker to work within our busy Emergency Department/ UTC.

We will be looking for enthusiasm, drive and passion where the delivery of outstanding levels of care can be nurtured. You will have excellent communication skills and the flexibility and adaptability to meet the needs of this busy area. You will be motivated and committed to delivering high quality care to your patients in a busy and challenging unit.

The successful candidate will be efficient, reliable and be able to work using their own initiative whilst being part of a team. You will be a motivated and confident healthcare support worker dedicated to assisting in the delivery and the development of an excellent service.

Please note this vacancy may close before the advertised closing date if a sufficient number of suitable applications are received .

Please note this vacancy is not eligible for visa sponsorship as it does not meet the minimum salary threshold, due to being part time. You must ensure you have the right to work in this role.

An NVQ Level 2 in Health and Social Care qualification / Skills for Care, Skills for Health, and NHS England accredited Care Certificate is a mandatory requirement of this role.

Main duties of the job

You will be responsible for providing a range of personal care for patients and a range of clinical duties under the guidance of a registered healthcare professional.

Senior Healthcare Support Workers work independently performing a number of clinical duties/tasks following training and meeting competency within role as per policy and procedure.

Senior Healthcare Support Workers will be responsible for providing a range of personal care for patents and a range of clinical duties under the guidance of a registered healthcare professional.

Working for our organisation

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement and living our values.

At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

• People at the Heart
• Listen and Involve
• Kind and Respectful

Detailed job description and main responsibilities

Duties and Responsibilities

Your role as a Healthcare Support Worker is to support our Nursing teams deliver the best care possible to our patients and contribute to the smooth running of our wards and departments.

We know that no two days are the same and it’s hard to fit everything on one page, however, the following are an example of the duties our Healthcare Support Workers do every day in their role.

1. Assist patients with the provision of washing, dressing, personal care, beverages and/or meals.
2. Assist qualified nursing and medical staff where requested.
3. Communicate with all members of the team to maintain a good service provision.
4. Ensure that all patients are able to meet their hygiene needs, providing a level of assistance appropriate to the individual.
5. Prepare and support the patient appropriately during any activity that is to be undertaken.
6. Alert the registered nurse where you notice any changes in the patient’s health and well-being or any possible risks.
7. Undertake observations/tasks such as patient temperature, weighing, fluid checks as directed
8. Ensure effective use of material resources/supplies within the ward/unit in consultation with senior staff.
9. Assist with the general cleaning and re-stocking of resources where appropriate as well as cleaning and preparing patients beds.
10. Contribute to own personal development and take an active part in learning opportunities.

Person specification

Qualifications

• NVQ Level 2 in Health and Social Care qualification / Skills for Care, Skills for Health, and NHS England accredited Care Certificate
• Effective level of numeracy and literacy skills

Skills

• Effective team player
• Ability to deal with people from all backgrounds
• Effective communication skills – written and verbal

Knowledge

• Effective understanding of confidentiality

Additional

• Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
• Proven ability to be flexible in your approach

Experience

• Proven ability to remain calm under pressure
• Proven ability to demonstrate compassion/empathy/help others
• Demonstrable ability to follow instructions

On-Call

Please note that some roles may require participation in an on-call rota, particularly those that are operational in nature.

WWL is part of the Greater Manchester Continuous Service Commitment. We recognise continuous or ‘unbroken’ service from any Greater Manchester Local Authority, NHS organisation, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or the Greater Manchester Combined Authority. This ensures access to our service-related benefits.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Name Lauren Clay Job title ED Matron Email address [e-mail] Telephone number 01942 773436 Additional information

Tina Finch

ED Unit Leader

01942 773358

If you have problems applying, contact

Address Buckingham Row
Brick Kiln Lane
Wigan
WN1 1XX
Telephone [phone]