Senior Healthcare Support Worker (Discharge Hub) (Internal Only)

Royal Devon; Barnstaple; Hybrid; GBP 26,000 - 27,000; Part time

Job summary

Royal Devon University Healthcare NHS Foundation Trust is seeking a Senior Healthcare Support Worker for the Discharge Hub. The role involves assisting with patient transfers, supporting discharge flow, and providing compassionate personal care to patients awaiting discharge.

The post is a fixed‑term contract initially for 3 months, with a pattern that includes night shifts (19:00–07:30) and some daytime shifts.

Qualifications

• Healthcare experience and compassionate care.
• Ability to support discharge hub operations and patient flow.
• Willingness to work night shifts and flexible patterns.

Responsibilities

• Support Senior Healthcare Support Workers and staff to transfer patients to the Discharge Hub.
• Assist with a range of clinical and non‑clinical duties to maintain patient safety and discharge flow.
• Provide personal care, support nutritional needs, and help with recovery during discharge.

Job description

Vacancies Senior Healthcare Support Worker (Discharge Hub) (Internal Only)

Role Summary

Are you passionate about people, have some healthcare experience and you are keen to join an innovative and dynamic NHS Trust that’s really going places? Join us as a Senior Healthcare Support Worker (SHCSW), get paid while you continue to learn and develop your career with the Royal Devon.

To work as part of the Discharge Hub team to maintain patient’s needs and always ensuring patient safety during the discharge process and in the care of the Discharge Hub. To assist with a range of clinical and non-clinical duties.

Support Senior staff to transfer suitable patients to the Discharge Hub and build up good working relationships with all wards/departments/teams.

To be proactive in order to identify patients to transfer to the Discharge Hub to maintain capacity and flow throughout the hospital.

Every day, you will make a huge difference to the lives of the people we care for, delivering a high standard of care alongside your colleagues. Providing personal care, promoting nutritional needs, and assisting in the recovery and recuperation of patients on their journey to better health are just some aspects of this essential role.

About the Role

More detail about the role

Our Senior Healthcare Support Workers (SHCSWs) form an essential and well-respected part of our healthcare teams across a number of dynamic settings; out in the community, in our acute hospitals or within our theatres teams to name just a few.

You will be a valued member of the team through our comprehensive training and induction programme and our commitment to learning and development will satisfy even the most ambitious person.

The team–

An exciting opportunity has arisen to join the North Discharge Hub Team as a Health Care Support Worker initially on a 3 month fixed term contract to support the 24/7 opening.. The Discharge Hub plays a vital role in supporting patient flow across the hospital by providing a safe, calm, and welcoming environment for patients who are awaiting transport home or transfer to a Community Hospital.

A positive patient experience is essential, as the Discharge Lounge is often the last impression patients have of their time in hospital. Your compassion, communication skills, and attention to detail will help ensure every patient leaves the RDUH feeling respected, reassured, and well cared for.

Our teams are caring, compassionate and inclusive, so whatever your background, you will be made to feel very welcome. More information about the role, training and development and the experiences of our HCSWs is included in the attached document.

Working Pattern:30 hours, We care for our patients around the clock so we will need you to work a range of shift patterns. This role would primarily be to cover night shifts (19:00 - 07:30), although some daytime working (long day shifts 07:00 - 19:30) would also be required.

Depending on your shift pattern and working hours, you may also receive additional enhancements to your pay.

Interview Date:To be confirmed

For further information please contact:Tracey Squire, Discharge Hub Clinical Nurse Manager, ext. 2862, [e-mail]

This is an internal vacancy for Royal Devon employees.

This is a fixed term contract for 3 months. For current NHS employees this post could be a secondment opportunity.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation TrustandNorthern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do, click here to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

Senior Healthcare Support Worker (Discharge Hub) (Internal Only)

• Salary Band 3: £25,760 - £27,476 per annum pro rata
• Frequency Annual
• Vacancy Reference 185-122514-14700
• Contract Type Fixed Term
• Closing Date 12 November, 2026
• Job Category Healthcare Assistant
• Staff Group Additional Clinical Services