Senior Healthcare Support Worker (Paediatric Assessment Unit)

Royal Devon University Healthcare NHS Foundation Trust; Exeter; On-site; GBP 26,000 - 27,000; Full time

Job summary

Royal Devon University Healthcare NHS Foundation Trust in Exeter is seeking a Senior Healthcare Support Worker for the Paediatric Assessment Unit. You will assist the Registered Nursing team in the care of Children and Young People, providing personal care and supporting recovery on the PAU.

This permanent Band 3 role includes bespoke training days, study sessions and peer support. You may work across PAU, Bramble Ward and paediatric outpatients, with varied day and night shifts and potential

Qualifications

• Experience working with Children and Young People (CYP).
• Competent in basic clinical tasks and patient care.
• Ability to work within a multidisciplinary team and follow instructions.

Responsibilities

• Assist the Registered Nursing team in the assessment and delivery of care for CYP on PAU.
• Provide patient-centred care and family support during the paediatric stay.
• Support in the running of PAU, Bramble Ward and paediatric outpatients as needed.

Skills

CYP experience

Phlebotomy

ECG

Vital signs

Job description

Royal Devon University Healthcare NHS Foundation Trust

Senior Healthcare Support Worker (Paediatric Assessment Unit)

The closing date is 05 November 2026

Are you passionate about people and looking to continue your career in healthcare? Or as you have some healthcare experience you are keen to join an innovative and dynamic NHS Trust thats really going places? Join us as a Senior Healthcare Support Worker (SHCSW), get paid while you continue to learn and develop your career with the Royal Devon.

Every day, you will make a huge difference to the lives of the people we care for, delivering a high standard of care alongside your colleagues. Providing personal care, promoting nutritional needs, and assisting in the recovery and recuperation of patients on their journey to better health are just some aspects of this essential role.

Main duties of the job

For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.

About us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the‑art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world‑class care to our local communities.

Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.

Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

The post holder will be responsible for assisting the Registered Nursing team in the assessment and delivery of care for Children and Young People (CYP) on our Paediatric Assessment Unit. They are expected to carry out patient care under the supervision of a Registered Nurse.

An exciting opportunity has arisen for a number of Healthcare Support Workers (HCSWs) Band 3 to work within the Paediatric Assessment Unit (PAU). PAU is set within the co located Paediatric Emergency Department and is a busy unit accepting GP referrals and referrals from the Emergency Department. This is a permanent position. Whilst your role will be predominately based within the PAU, there will be an expectation that you will work flexibility to support our inpatient ward (Bramble Ward) and our paediatric outpatients department when required.

To ensure you are well supported in this role, our paediatric service offers bespoke HCSW training days, mandatory study days and other training opportunities including mental health study sessions. You will also be supported through our band 6 led peer support groups.

The role will involve working on the PAU as part of the Nursing Team, having allocated patients (under the supervision of a Registered Nurse). Providing patient centred care, family support and assisting with the running and flow of the department. As a Band 3 HCSW you will be expected to take on additional responsibilities including supporting Healthcare Apprentices and student nurses.

You will need to demonstrate evidence of current/previous experience in working with CYP. Though training will be provided demonstration of a good core clinical skills, such as Phlebotomy skills, and competency for ECG tests, as well as an ability to perform observations of temperature, blood pressure, heart rate and respirations will also be an advantage.

If you are highly motivated and want to make a difference in the lives of children and young people, can work well as part of a multidisciplinary team, can follow instructions, accept guidance and use your initiative, we would be delighted to hear from you.

You will be a valued member of the team through our comprehensive training and induction programme and our commitment to learning and development will satisfy even the most ambitious person.

Working Pattern: We care for our patients around the clock so we will need you to work a range of shift patterns. Day shifts between 7.30am and 8pm and Night shifts 7.30pm to 8am with an hour break. Please do check this at your interview.

Depending on your shift pattern and working hours, you may also receive additional enhancements to your pay.

Interview Date: To Be Confirmed

For further information please contact: Kerry Matthews Paediatric Practice Educator on 01392 404024 [e-mail] or Rachel Hancock Clinical Nurse Manager on 01392 403092 [e-mail].

Please note that the Trust is unable to offer Skilled Worker sponsorship for this role, which falls within occupation code 6131 on the Immigration Salary List (ISL). The Home Office has confirmed that the ISL will close on 31 December 2026, after which the occupation code is not expected to remain eligible for sponsorship for new applicants.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work‑life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You’ll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You’ll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Person Specification

General Requirements

• See job description text above, and (where applicable) you can download a copy of the full job description
• See job description text above, and (where applicable) you can download a copy of the full job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Royal Devon University Healthcare NHS Foundation Trust

Address

Royal Devon University Healthcare NHS Foundation Trust

£25,760 to £27,476 a yearper annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

185-705-14497

Job locations

Royal Devon University Healthcare NHS Foundation Trust