Senior Healthcare Assistant, A&E

Worcestershire Acute Hospitals NHS Trust; West Midlands Combined Authority; On-site; GBP 24,000 - 26,000; Full time

Job summary

A prominent healthcare provider is recruiting a Senior Healthcare Assistant for the A&E department. This vital role focuses on delivering compassionate patient care, assisting with daily activities, and ensuring a safe and supportive environment. You will receive ongoing professional development, allowing you to progress your career in the NHS. Join a dedicated team committed to 'Putting Patients First' in a dynamic clinical setting.

Qualifications

• Experience of working in a patient care setting or customer-facing environment.
• Ability to communicate effectively with patients and their relatives.
• Willing to complete mandatory training.

Responsibilities

• Assist with washing and dressing patients using appropriate techniques.
• Monitor patients' conditions by taking vital signs.
• Communicate effectively with patients, ensuring their comfort.

Skills

Compassion

Communication

Patient Care

Education

Basic standard of education including Maths and English

Care certificate course or equivalent

Job description

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Join to apply for the Senior Healthcare Assistant, A&E role at Worcestershire Acute Hospitals NHS Trust

Job Summary

This key role is central to delivering high quality patient care with compassion. The care you provide will make a real difference to patients and their carers and relatives.

Job Summary

This key role is central to delivering high quality patient care with compassion. The care you provide will make a real difference to patients and their carers and relatives.

In addition to all of the benefits you would expect working for a national NHS Employer, we will also provide you with an extensive induction and on-going development to support you in achieving your career ambitions. We have our own professional development team within the Emergency department which is committed to provide ongoing training throughout your career in the Emergency Department.

Main duties of the job

Your role as a Health Care Assistant (HCA) is to work alongside registered nurse as part of the ward or department team to provide care to patients.

The types of duties include: washing and dressing patients, serving patients meals, assisting with feeding patients when necessary, helping people to mobilise, assisting patients with toileting, bed-making, generally assisting with patients' overall comfort, monitoring patients' conditions by taking temperatures, pulse, respirations and weight.

Acting with compassion you will put patients at the centre of all you do.

You will communicate effectively with patients and their carers.

This role will require you to work variable hours on a rota including nights and weekends.

You will show courage by embracing new ways of working and doing the right thing by the people you care for, including speaking up when you have concerns.

You will assist with the cleaning and stocking within the Emergency Department

About Us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our Objectives Are Simple:

• Best services for local people
• Best experience of care and best outcomes for our patients
• Best use of resources
• Best people
  
  

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Details

Date posted

12 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,675 a year Additional pay award to be implemented in 2025

Contract

Permanent

Working pattern

Flexible working

Reference number

C9365-25-0519

Job locations

The Alexandra Hospital

Woodrow Drive

Redditch

Worcestershire

B98 7UB

Job Description

Job responsibilities

You will assist with washing and dressing patients, using hoists as appropriate.

You will assist with serving meals and feeding patients, including reporting on their intake and recording on charts as appropriate.

You will assist with toileting, escorting patients to and from the lavatory and recording outputs where necessary.

You will assist the qualified nurses with NEWS 2 vital sign monitoring and escalate appropriately.

You will undertake venepuncture, cannulation, blood glucose and ECG training to assist with the registered nurses.

You will work within the minor injuries unit and assist with minor dressings, eye washouts and applying plaster of paris to fractures.

You will assist with patients mobilisation, ensuring safe environment and using appropriate techniques.

You will make beds and help to ensure the ward/department is kept clean, tidy and safe.

You will communicate with patients and their relatives with care and compassion.

You will help to ensure that patients are kept comfortable and receive personalised care.

You will be involved in patient booking in / admission, introducing patients to ward / department area as directed by registered nurse.

You will assist with the recording and safe keeping of patients property and valuables.

You will assist the multi professional team to prepare and support patients undergoing treatment and / or investigation maintaining privacy and dignity at all times.

You will safeguard vulnerable adults.

You will complete all mandatory training required for your role and continuously maintain your compliance at 95% or above.

You will report to the nurse in charge of the ward / department matters of concern relating to patients and the ward / department environment.

You will undertake duties outside your working area (e.g. delivery and collection) to assist in maintaining good communication.

You will ensure the privacy and dignity of patients is met at all times.

You will be adaptable and flexible to working in various areas of the department or ward as required.

Job Description

Job responsibilities

You will assist with washing and dressing patients, using hoists as appropriate.

You will assist with serving meals and feeding patients, including reporting on their intake and recording on charts as appropriate.

You will assist with toileting, escorting patients to and from the lavatory and recording outputs where necessary.

You will assist the qualified nurses with NEWS 2 vital sign monitoring and escalate appropriately.

You will undertake venepuncture, cannulation, blood glucose and ECG training to assist with the registered nurses.

You will work within the minor injuries unit and assist with minor dressings, eye washouts and applying plaster of paris to fractures.

You will assist with patients mobilisation, ensuring safe environment and using appropriate techniques.

You will make beds and help to ensure the ward/department is kept clean, tidy and safe.

You will communicate with patients and their relatives with care and compassion.

You will help to ensure that patients are kept comfortable and receive personalised care.

You will be involved in patient booking in / admission, introducing patients to ward / department area as directed by registered nurse.

You will assist with the recording and safe keeping of patients property and valuables.

You will assist the multi professional team to prepare and support patients undergoing treatment and / or investigation maintaining privacy and dignity at all times.

You will safeguard vulnerable adults.

You will complete all mandatory training required for your role and continuously maintain your compliance at 95% or above.

You will report to the nurse in charge of the ward / department matters of concern relating to patients and the ward / department environment.

You will undertake duties outside your working area (e.g. delivery and collection) to assist in maintaining good communication.

You will ensure the privacy and dignity of patients is met at all times.

You will be adaptable and flexible to working in various areas of the department or ward as required.

Person Specification

Qualifications

Essential

• Basic standard of education including Maths and English Experience of working in a patient care setting or customer facing environment Care certificate course or equivalent
  
  

Desirable

• Basic IT knowledge/skills
  
  

Person Specification

Essential

• Basic standard of education including Maths and English Experience of working in a patient care setting or customer facing environment Care certificate course or equivalent
  
  

Desirable

• Basic IT knowledge/skills
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

The Alexandra Hospital

Woodrow Drive

Redditch

Worcestershire

B98 7UB

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

The Alexandra Hospital

Woodrow Drive

Redditch

Worcestershire

B98 7UB

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals

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