Senior Health Care Support Worker (SHCSW)
Be among the first applicants.
University Hospitals Plymouth NHS Trust
Plymouth
GBP 24,000 - 26,000
Be among the first applicants.
Yesterday
Job description
Job Summary
The post holder is a member of the MIU Team, working under the direction of the Nurse Practitioners (NP), to maintain a safe and high standard of care. The Health Care Assistant (HCA) may be directed to fulfil certain clinical tasks by the NP under direct supervision. Once the HCA is trained and assessed that they can demonstrate competency, they may then perform that task without direct supervision.
Location: 'based at the Urgent Treatment Centre - Cumberland with expectation to rotate to UTC Cumberland, Derriford UTC, Tavistock MIU as required.
37.5hrs / week as rostered shifts 0900-1700hrs at Kingsbridge MIU to cover service 7 days / week including Public Holidays. Rotational shifts to other units may include, early, mid, late shifts 7 days a week including Public Holidays.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
Assist the Nurse Practitioner in fulfilling their role in the physical and psychological care of patients and assist patients/relatives and carers as required. Report to the senior nurse, any problems that may arise. Comply with the quality indicator requirements for type 3 A&E/ UTC/MIU departments in England. After training and competency assessment, the HCA's clinical tasks include: Triage/'first contact'*, performing and monitoring patient clinical observations, 12 lead ECGs, simple wound care management, including wound closure and dressings, urinalysis, blood glucose testing, applying POP and other splints, health promotion, ensuring patient documentation is completed to the MIU agreed standard. *Triage or 'first contact' is only performed by HCA within the MIUs. Other duties/responsibilities include: Administrative tasks assisting the patient when 'booking in' in the absence of reception staff, monitoring, maintaining, receipting stock levels, ordering from approved lists as necessary, informing the manager of any discrepancies. Show awareness of budgetary restraints: maximise use of resources, time, and equipment, avoiding unnecessary waste. Ensure defects are reported, appropriately monitored, ensuring timely repairs are undertaken, report issues to estate services and clinical engineering. Report other incidents to senior nurse/line managers as they arise and completing Datix when necessary.
About Us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Date posted
16 April 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,625 to £25,674 a year Per Annum
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
216-AH-M7125767
Job locations
Cumberland Centre
Damerel close
Plymouth
PL14JZ
Job Description
Job responsibilities
To assist the Nurse Practitioner in fulfilling his/her role in the physical and psychological care of patients and be aware of the need to assist relatives and carers. To report as soon as possible, to the senior nurse, any problems that may arise.
Comply with the quality indicator requirements for type 3 A&E/UTC/MIU departments in England.
Complete and monitor patient clinical observations: ensuring own documentation is completed to the MIU agreed standard.
Clinical tasks will include assisting patients, their relatives and carers, performing obs, recording ECGs, aspects of wound care management, urinalysis, blood glucose testing, applying POP and splints, health promotion
Monitoring stock levels- both clinical and other stores utilised within the clinical area
Maximising use of resources, time, and equipment. Ensuring defects are reported and monitoring repairs are carried out.
Maintaining safety of patients, relatives. carers and staff. Reporting incidences, safeguarding issues and completing Datix when required
In the absence of the Receptionist undertake administrative tasks
Individual MIU key tasks as negotiated by the Manager.
To be aware of and abide by UHP & Health Authority approved policies, i.e. child protection, infection control, standards and quality initiatives.
The post holder is required to take reasonable care for his/her own health & safety and that of other persons who may be affected by his/her acts or omissions.
Please See Full Job Description Attached
Job description Job responsibilities
To assist the Nurse Practitioner in fulfilling his/her role in the physical and psychological care of patients and be aware of the need to assist relatives and carers. To report as soon as possible, to the senior nurse, any problems that may arise.
Comply with the quality indicator requirements for type 3 A&E/UTC/MIU departments in England.
Complete and monitor patient clinical observations: ensuring own documentation is completed to the MIU agreed standard.
Clinical tasks will include assisting patients, their relatives and carers, performing obs, recording ECGs, aspects of wound care management, urinalysis, blood glucose testing, applying POP and splints, health promotion
Monitoring stock levels- both clinical and other stores utilised within the clinical area
Maximising use of resources, time, and equipment. Ensuring defects are reported and monitoring repairs are carried out.
Maintaining safety of patients, relatives. carers and staff. Reporting incidences, safeguarding issues and completing Datix when required
In the absence of the Receptionist undertake administrative tasks
Individual MIU key tasks as negotiated by the Manager.
To be aware of and abide by UHP & Health Authority approved policies, i.e. child protection, infection control, standards and quality initiatives.
The post holder is required to take reasonable care for his/her own health & safety and that of other persons who may be affected by his/her acts or omissions.
Please See Full Job Description Attached
Person Specification
Qualifications Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Plymouth NHS Trust
Address
Cumberland Centre
Damerel close
Plymouth
PL14JZ
Employer's website
https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)
The post holder is a member of the MIU Team, working under the direction of the Nurse Practitioners (NP), to maintain a safe and high standard of care. The Health Care Assistant (HCA) may be directed to fulfil certain clinical tasks by the NP under direct supervision. Once the HCA is trained and assessed that they can demonstrate competency, they may then perform that task without direct supervision.
Location: 'based at the Urgent Treatment Centre - Cumberland with expectation to rotate to UTC Cumberland, Derriford UTC, Tavistock MIU as required.
37.5hrs / week as rostered shifts 0900-1700hrs at Kingsbridge MIU to cover service 7 days / week including Public Holidays. Rotational shifts to other units may include, early, mid, late shifts 7 days a week including Public Holidays.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
Assist the Nurse Practitioner in fulfilling their role in the physical and psychological care of patients and assist patients/relatives and carers as required. Report to the senior nurse, any problems that may arise. Comply with the quality indicator requirements for type 3 A&E/ UTC/MIU departments in England. After training and competency assessment, the HCA's clinical tasks include: Triage/'first contact'*, performing and monitoring patient clinical observations, 12 lead ECGs, simple wound care management, including wound closure and dressings, urinalysis, blood glucose testing, applying POP and other splints, health promotion, ensuring patient documentation is completed to the MIU agreed standard. *Triage or 'first contact' is only performed by HCA within the MIUs. Other duties/responsibilities include: Administrative tasks assisting the patient when 'booking in' in the absence of reception staff, monitoring, maintaining, receipting stock levels, ordering from approved lists as necessary, informing the manager of any discrepancies. Show awareness of budgetary restraints: maximise use of resources, time, and equipment, avoiding unnecessary waste. Ensure defects are reported, appropriately monitored, ensuring timely repairs are undertaken, report issues to estate services and clinical engineering. Report other incidents to senior nurse/line managers as they arise and completing Datix when necessary.
About Us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Date posted
16 April 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,625 to £25,674 a year Per Annum
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
216-AH-M7125767
Job locations
Cumberland Centre
Damerel close
Plymouth
PL14JZ
Job Description
Job responsibilities
To assist the Nurse Practitioner in fulfilling his/her role in the physical and psychological care of patients and be aware of the need to assist relatives and carers. To report as soon as possible, to the senior nurse, any problems that may arise.
Comply with the quality indicator requirements for type 3 A&E/UTC/MIU departments in England.
Complete and monitor patient clinical observations: ensuring own documentation is completed to the MIU agreed standard.
Clinical tasks will include assisting patients, their relatives and carers, performing obs, recording ECGs, aspects of wound care management, urinalysis, blood glucose testing, applying POP and splints, health promotion
Monitoring stock levels- both clinical and other stores utilised within the clinical area
Maximising use of resources, time, and equipment. Ensuring defects are reported and monitoring repairs are carried out.
Maintaining safety of patients, relatives. carers and staff. Reporting incidences, safeguarding issues and completing Datix when required
In the absence of the Receptionist undertake administrative tasks
Individual MIU key tasks as negotiated by the Manager.
To be aware of and abide by UHP & Health Authority approved policies, i.e. child protection, infection control, standards and quality initiatives.
The post holder is required to take reasonable care for his/her own health & safety and that of other persons who may be affected by his/her acts or omissions.
Please See Full Job Description Attached
Job description Job responsibilities
To assist the Nurse Practitioner in fulfilling his/her role in the physical and psychological care of patients and be aware of the need to assist relatives and carers. To report as soon as possible, to the senior nurse, any problems that may arise.
Comply with the quality indicator requirements for type 3 A&E/UTC/MIU departments in England.
Complete and monitor patient clinical observations: ensuring own documentation is completed to the MIU agreed standard.
Clinical tasks will include assisting patients, their relatives and carers, performing obs, recording ECGs, aspects of wound care management, urinalysis, blood glucose testing, applying POP and splints, health promotion
Monitoring stock levels- both clinical and other stores utilised within the clinical area
Maximising use of resources, time, and equipment. Ensuring defects are reported and monitoring repairs are carried out.
Maintaining safety of patients, relatives. carers and staff. Reporting incidences, safeguarding issues and completing Datix when required
In the absence of the Receptionist undertake administrative tasks
Individual MIU key tasks as negotiated by the Manager.
To be aware of and abide by UHP & Health Authority approved policies, i.e. child protection, infection control, standards and quality initiatives.
The post holder is required to take reasonable care for his/her own health & safety and that of other persons who may be affected by his/her acts or omissions.
Please See Full Job Description Attached
Person Specification
Qualifications Essential
- One of the following oLevel 3 (SCQF - 6): - City and Guilds 3 oNVQ 3 oBTEC National Diploma oDemonstrable experience equivalent to the above qualifications
- Level 2 Functional skills in English and Math's, or equivalent
- Completion of Level 3 Diploma in Healthcare Support (that maps to the Apprenticeship Standard for Senior Health Care Support Worker)
- Equivalent demonstrable experience
- Effective and appropriate communication skills both written and verbal
- Able to complete appropriate documentation accurately
- Demonstrate an awareness of healthcare work and policies and procedures
- Committed to providing high quality patient care
- Assertive but also able to defuse potentially violent situations
- Able to liaise with other healthcare professionals
- Demonstrable experience of providing care in a healthcare or social setting
- Be able to work as a member of a team
- Demonstrable experience of time management and prioritising work
- Proven understanding and committed to a caring approach to patients & relatives
- Proven understanding of Adult and Child protection issues
- Proven understanding of Domestic Abuse
- Demonstrable experience in MIU/A&E
- Proven skills in basic Triage / First Contact
- One of the following oLevel 3 (SCQF - 6): - City and Guilds 3 oNVQ 3 oBTEC National Diploma oDemonstrable experience equivalent to the above qualifications
- Level 2 Functional skills in English and Math's, or equivalent
- Completion of Level 3 Diploma in Healthcare Support (that maps to the Apprenticeship Standard for Senior Health Care Support Worker)
- Equivalent demonstrable experience
- Effective and appropriate communication skills both written and verbal
- Able to complete appropriate documentation accurately
- Demonstrate an awareness of healthcare work and policies and procedures
- Committed to providing high quality patient care
- Assertive but also able to defuse potentially violent situations
- Able to liaise with other healthcare professionals
- Demonstrable experience of providing care in a healthcare or social setting
- Be able to work as a member of a team
- Demonstrable experience of time management and prioritising work
- Proven understanding and committed to a caring approach to patients & relatives
- Proven understanding of Adult and Child protection issues
- Proven understanding of Domestic Abuse
- Demonstrable experience in MIU/A&E
- Proven skills in basic Triage / First Contact
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Plymouth NHS Trust
Address
Cumberland Centre
Damerel close
Plymouth
PL14JZ
Employer's website
https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)
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