Senior Guest Relations

EFG International; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A global private banking group in London is seeking a highly experienced Head Receptionist to manage front-of-house operations. This role requires a strong background in luxury hotel hospitality, professionalism, and customer service excellence. Key responsibilities include leading the front desk team, coordinating services to enhance client experience, and maintaining high hospitality standards. The ideal candidate will thrive in a dynamic, supportive work environment that values diversity and innovation.

Benefits

Competitive non-contributory pension

Enhanced annual leave

Private medical cover

Life insurance

Income protection

Qualifications

• Proven experience as a Head Receptionist or Front Office Manager in a luxury environment.
• Strong professionalism, discretion, and customer service skills.
• Ability to manage client inquiries with attention to detail.

Responsibilities

• Lead the front desk team to deliver exemplary service.
• Coordinate with departments to enhance client experience.
• Develop service protocols reflecting luxury hospitality standards.

Skills

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Customer service excellence

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

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Job Description

Our Company

EFG International is a global private banking group, offering private banking and asset management services. We serve clients in over 40 locations worldwide. EFG International offers a stimulating and dynamic work environment and strives to be an employer of choice.

EFG is committed to providing an equitable and inclusive working environment that is founded on the principle of mutual respect. Joining our team means experiencing a supportive environment, where your contributions are valued and recognised. We strongly believe that the diversity of our teams gives us a competitive advantage by fostering better decision-making and greater innovation.

Our Purpose and Mission

Empowering entrepreneurial minds to create value - today and for the future.

We are a private bank, offering personalised solutions on a global scale to private and institutional clients. Our sustainable success is based on our talents and on how we partner with our clients and communities to create lasting value.

Job Description

Our focus is on creating a seamless, luxurious experience that echoes the standards of five-star hospitality. We are seeking a highly experienced and polished Head Receptionist to oversee our front-of-house operations. The ideal candidate will bring a strong background in luxury hotel hospitality, possessing the professionalism, discretion, and customer service excellence to represent our brand and deliver an unparalleled client experience.

Key responsibilities

• Lead and manage the front desk team, ensuring the delivery of exemplary, tailored service to all clients and visitors, emulating five-star hotel standards.
• Coordinate with various departments to enhance the client experience, including appointments, concierge services, event support as well as servicing rooms and meetings.
• Maintain a professional, polished appearance and demeanour.
• Develop and implement service protocols that reflect luxury hospitality standards.
• Train, mentor, and oversee staff to ensure consistency and excellence in client service.
• Manage client enquiries efficiently, with attention to detail and a personalised approach.
• Handle duties related to reception operations, including scheduling, correspondence and reporting and events co-ordination.

Qualifications and skills

• Proven experience as a Head Receptionist, Front Office Manager, or similar role in a luxury hotel or high-end service environment.
• Exceptional interpersonal and communication skills along with a service mindset.
• Basic Microsoft Office skills including Word, Excel and PowerPoint.
• Discretion, tact, and confidentiality when dealing with sensitive client information.
• Strong organizational skills and attention to detail.
• Ability to maintain composure and professionalism under pressure.
• An international outlook and cultural awareness is essential, along with the ability to build relationships from diverse backgrounds and cultures.
• Knowledge of the financial or banking industry is a plus but not essential.

Our Values

• Accountability: Taking ownership for tasks and challenges, as well as seeking continuous improvement
• Hands-on: Being proactive to rapidly deliver high-quality results
• Passionate: Being committed and striving for excellence
• Solution-driven: Focusing on client outcomes and treating clients fairly with a risk-aware mindset
• Partnership-oriented: Promoting collaboration and teamwork. Working together with an entrepreneurial spirit.

Our Benefits

At EFG, we tailor our benefits based on the needs of our employees and have purposely created an extensive benefits package that looks to support/enhance employee wellbeing in as many as aspects of life as possible. Below is a high-level summary of the fantastic benefits that we offer to our employees at EFG;

• A highly competitive non-contributory pension contribution (with the option to contribute further via salary sacrifice)
• Enhanced annual leave entitlement
• Private Medical Cover
• Cash back membership
• Life Insurance
• Income protection
• Electric Vehicle leasing
• Travel loans
• A wide range of other benefits and opportunities for employees to take advantage of, such as Wellness Apps, Mortgage Brokering services, Insurance discounts, access to discount portals and much more.