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A leading company in the airport hospitality sector is seeking a Senior Guest Experience Agent in Liverpool. This role focuses on delivering exceptional service, managing team operations at the lounge, and ensuring a welcoming environment for guests. Join a dynamic team dedicated to setting the standard in guest experiences.
Job Title: Senior Guest Experience Agent
Company:Aspire Executive Lounge
Location:Liverpool Airport
Contract Type:Full Time
Hours:37.5 hours per week, between Monday – Sunday (shift work)
Salary: £12.96 per hour
Introduction of a Night Shift Allowance of0.60phwith effect 1st Jan payable for hours worked between11pmand6am.
An increase in the above Night Shift Allowance of0.15phfrom 1st May 2025 – taking it to0.75ph.
Do you want to be at the forefront of one of the most exciting and fastest growing sectors in Travel & Hospitality?
If you have a passion for delivering world class guest experience, leading hospitality teams and enjoy meeting new faces every day, then this is the role for you.
We are Aspire Executive Lounges. With more than 35 years of ward winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day.
We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.
We are seeking candidates for an exciting opportunity to join a high-flying team of hospitality professionals and to continually improve the Aspire Executive Lounge offering to meet our ambition of being the Best Lounge provider globally.
Job Summary:
As a Senior Guest Experience Agent you will report to the Team Leader and be a leading member of the Front of house team focusing on Reception duties including Capacity management, Hosting guests to their allocated seat and Bartending alongside all other aspects of front of House hygiene to ensure guest expectations are met and exceeded, so they leave our lounges feeling Welcome, Relaxed & Energised.
Job responsibilities:
The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.
Qualifications and Competences:
Benefits: