Senior Group & Event Sales Executive

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a dynamic individual to support their sales team in London. This role involves enhancing client relationships, managing VIP bookings, and ensuring exceptional guest experiences across multiple hotels. You will work closely with various teams to drive revenue and create a positive team culture. If you thrive in a fast-paced environment and are ready to bring fresh ideas to the table, this opportunity offers a supportive atmosphere where you can truly be yourself and grow your career.

Benefits

25 Days Holidays

Pension Plan

Life Insurance

Health Cash Plan

Retail & Hospitality Perks

Free Night at The Hoxton

Annual Diversity Events

Enhanced Family Leave

Volunteer Time Off

Regular Team Gatherings

Qualifications

• Experience in reactive sales within hotels or venues is essential.
• A strong people person with excellent relationship-building skills.

Responsibilities

• Support sales managers with project work and improve guest booking experiences.
• Build strong relationships and understand guest needs for repeat business.

Skills

Reactive Sales Experience

Client Relationship Building

Organizational Skills

Problem Solving

Education

Experience in Hospitality

Experience with CRM Systems (OPERA, Delphi)

Job description

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Client:

The Hoxton

Location:

London, United Kingdom

Job Category:

-

EU work permit required:

Yes

Job Reference:

21ac7d0f091c

Job Views:

13

Posted:

29.04.2025

Expiry Date:

13.06.2025

Job Description:

What you'll do...

• Support the Head of GME Sales and GME Sales Manager with project work & executing ad-hoc improvements across the four London hotels.
• Handle our higher value and VIP bookings with ease, making sure repeat clients are acknowledged and super impressed with their booking experience.
• Prioritise developing client relationships & work to truly understand guest needs, while creating & taking opportunities to develop repeat business.
• Have a great understanding of our sales cycle, ensuring that we are yielding strategically to hit our budgets across the cluster.
• Having a strong understanding of the events inbox process and leading on the strategic qualifying and distribution of all enquiries.
• Maintain sound understanding of revenue performance and budget figures, directing business to weaker need periods.
• Build strong relationships & communication with other Hoxton teams, championing positive collaboration with multiple areas of the Business.
• Actively contribute to a positive team culture and lead by example on your organisational skills.
• Keep your thinking cap on at all times, get creative when problem solving & don’t be afraid to challenge the norm – we want your fresh ideas!
• Attend and play part in M&E revenue meetings presenting key updates.
• Develop great product knowledge and use this to win business while supporting the rest of the team in keeping up to date on all things Hoxton.

Qualifications

What we're looking for...

• Experience working within reactive sales in groups or events within hotels or venues or private members clubs.
• Hotel and/or Groups experience is advantage.
• Experience of using a hotel CRM system such as OPERA and/or Delphi would be an advantage.
• A people person, great at building strong and lasting relationships
• You enjoy working at a fast pace, know how to stay organised and get the details right.
• You’re looking for a challenge and a place where you can be you (no clones in suits here).
• You’re not precious. We leave our egos at the door and help gets stuff done.

Additional Information

What’s in it for you…

• Competitive salary.
• 25 days holidays (plus bank holidays), pension, life insurance and eligibility to take part in company discretionary bonus scheme.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
• It’s ok not to be ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
• Treat yourself once in a while with lots of retail & hospitality perks through our partners.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
• Extra time off to volunteer with one of our partner charities.
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.