Senior Governance and Oversight Consultant

M&G; United Kingdom; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading investment company is seeking a Senior Governance and Oversight Consultant to oversee third-party services. The role involves collaborating with various stakeholders to ensure compliance with standards and improve customer outcomes. Candidates should have strong relationship management skills and experience in financial services. This position offers flexible working arrangements.

Qualifications

• Experience in creating and maintaining working relationships in financial services.
• Strong experience in achieving common goals with diverse groups.
• Understanding of service delivery and risk management.
• Operational management experience in complex environments.
• Ability to deliver within challenging timescales.
• Experience in conflict resolution.
• Experience with outsource suppliers.
• Background in Financial Services or regulated industry.

Responsibilities

• Act as the contact for governance and oversight of third-party services.
• Collaborate with suppliers to ensure compliance with standards.
• Monitor business readiness of suppliers for changes.
• Maintain controls to improve overall customer outcomes and reduce risk.

Skills

Relationship management skills

Knowledge of commercial obligations

Understanding of customer delivery and risks

Collaboration with third-party suppliers

Resilience in unclear situations

Network building skills

Job description

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Senior Governance and Oversight Consultant

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Client:

M&G

Location:

United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d2b80d318b40

Job Views:

8

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

At M&G our purpose is to give everyone real confidence to put their money to work.As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

Senior Governance and Oversight Consultant

The Senior Governance and Oversight Consultant supports the formal governance and oversight of the services provided on behalf of M&G by material third-party suppliers, in line with the standards set out in the Third-Party policy standards. The role involves working with subject matter experts across M&G and third-party suppliers to obtain and analyse relevant information and insights to ensure commitments are being met.

Key Responsibilities:

• Act as the point of contact for matters related to the governance and oversight of third-party delivered services.
• Operate within the Third-Party policy standards framework for material third-party suppliers by collaborating with others in a cooperative environment.
• Use multiple sources of insight, data, experience, and journey performance to analyze the delivery of operational customer commitments against required standards within the appropriate risk profile. Escalate issues to the Oversight Relationship Manager if standards are not met.
• Collaborate with subject matter experts within M&G and third-party suppliers to help them understand and fulfill their roles and responsibilities for our customers.
• Act as the point of contact for matters related to the governance and oversight of third-party delivered services.
• Work with others to understand and support challenges within our Third-Party suppliers.
• Support the Oversight Relationship Manager in monitoring the business readiness of third-party suppliers to ensure successful implementation of changes with minimal customer/risk impact.
• Meet the required standards for the governance framework for oversight of material third-party suppliers.
• Work collaboratively with colleagues and take personal accountability to maintain and enhance controls to support the improvement of the overall control environment, customer outcomes, and a reduction in Prudential UK's operational risk.

Key Knowledge, Skills & Experience:

• Strong and proven relationship management skills.
• Good knowledge of commercial obligations and those of material third-party providers in respect of service delivery and issue resolution.
• Good knowledge of customer delivery, risks, and commercial drivers of an operation (essential).
• Demonstrable knowledge of working in collaboration with third-party suppliers across Pensions/Financial administration.
• Resilience when working with unclear situations and the ability to react quickly (essential).
• Ability to build strong networks across a diverse range of business areas (essential)

Experience Statements:

• Experience in creating and maintaining working relationships at various levels across financial services and third-party suppliers (essential).
• Strong experience in working with a diverse group of people to achieve a common goal (essential).
• Strong understanding of customer service delivery and risk management within an operation (essential).
• Experience in operational management within a complex environment (essential).
• Experience in delivering within challenging timescales (essential).
• Some experience in conflict resolution (essential).
• Experience in using multiple sources of information and insight to drive decision-making.
• Experience in working with outsource suppliers (essential).
• Experience in Financial Services or similar regulated industry.

Work Level: Experienced Colleague

Recruiter: Sarah Mathers

Location: Kildean, Stirling or South Gyle, Edinburgh with regular travel between offices, and would consider homebased

Closing Date: 30 August 2025

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a , and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. Being a Disability Confident Leader means that candidates who meet the minimum criteria of a job, will be offered an interview if they 'opt in' to the scheme when applying.

Ifyou need assistanceor an alternative means of applying for a role due to a disability or additional need,pleaselet usknow by contacting us at: