Senior GNSS & RF Support Engineer — Escalation Expert

Keysight Technologies; Paignton; On-site; GBP 90,000 - 130,000; Full time

Job summary

Keysight Technologies is seeking an Expert Technical Support Engineer to act as a senior domain expert for GNSS and satellite navigation test platforms. You will own complex challenges, mentor teams, and drive reliability improvements across hardware and software systems.

You will collaborate with Engineering, Product Management, and Professional Services to embed customer voice into the product lifecycle and to promote scalable support workflows and rigorous incident handling.

Qualifications

• Bachelor's or Master's degree in Engineering, Electronics, Computer Science, or a related field.
• 10+ years in technical support, field engineering, or systems integration, esp. RF, GNSS, or networking.
• Experience leading investigations, influencing teams, and managing escalations.

Responsibilities

• Serve as final escalation point for complex, business-critical issues across software and hardware.
• Lead post-incident reviews and coordinate remediation strategies.
• Develop diagnostic tools and automation to improve support efficiency.
• Collaborate with Product, R&D, QA, and Field Engineering on root-cause investigations.
• Partner with key accounts to address long-term technical challenges and provide executive-level input.

Skills

RF expertise

GNSS systems

Linux scripting

Networking

Technical leadership

Observability

Escalations

Communication

Education

Bachelor's or Master's in Engineering/CS

Tools

Salesforce

Jira

Git

Observability stacks

Job description

Keysight Technologies is seeking an Expert Technical Support Engineer to act as a senior domain expert for GNSS and satellite navigation test platforms. You will own complex challenges, mentor teams, and drive reliability improvements across hardware and software systems.

You will collaborate with Engineering, Product Management, and Professional Services to embed customer voice into the product lifecycle and to promote scalable support workflows and rigorous incident handling.