Senior Global Customer Analyst - 12 months FTCLondon, Vereinigtes Königreich; Stockholm, Schwed[...]

TUI; London; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

A leading global tourism group is seeking a Senior Global Customer Analyst to deliver customer insights that inform strategic decisions. The role requires substantial analytical expertise and collaborative work across international teams, with flexible working arrangements and attractive remuneration.

Benefits

Flexible working arrangements

Development opportunities through digital training

Travel benefits

Health & wellbeing programs

Qualifications

• Significant experience in analytical roles, preferably in CX, Marketing, or CRM.
• Proficient in SQL, Python or R; knowledge of dashboarding tools like Tableau is a plus.
• Excellent communication and influencing skills.

Responsibilities

• Lead analytical projects (NPS driver analysis, personalization, etc.).
• Generate customer behavior insights to support decision-making.
• Collaborate with CX and CRM teams for metrics analysis.

Skills

Analytical skills

Problem-solving

Communication

Interpersonal skills

Strategic thinking

Tools

SQL

Python

R

Tableau

Job description

Senior Global Customer Analyst - 12 months FTC

Location: London, United Kingdom; Stockholm, Sweden

Job Reference: 450ff71a2545

Job Views: 5

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description

As part of a global team, our Customer Analysts deliver analytically driven customer insights to stakeholders across countries to inform strategic and investment decisions. Using internal and external customer data, you will generate insights to help the company understand consumers, increase engagement, and improve sales and customer experience.

Responsibilities

• Lead analytical projects such as NPS driver analysis, financial impact analysis, personalization, and segmentation.
• Create ongoing customer behavior insights to support decision-making.
• Utilize customer data including booking, digital, demographic, NPS, feedback, and engagement data.
• Apply analytical techniques to generate insights and translate them into actionable business stories.
• Collaborate with CX and CRM teams, leveraging your understanding of customer feedback metrics and statistical techniques.
• Engage with senior stakeholders across various business areas.

Requirements

• Significant experience in analytical roles, with knowledge of CX, Marketing, CRM preferred.
• Proficiency in SQL, Python, R, or similar programming languages.
• Knowledge of dashboarding tools like Tableau is advantageous.
• Strong problem-solving and analytical skills.
• Ability to work collaboratively in an international, cross-functional team.
• Strategic thinking and complex problem analysis skills.
• Excellent communication, interpersonal, and influencing skills with commercial awareness.
• English proficiency; knowledge of German, Dutch, or Swedish is a plus.

Our Offer

• Work within a leading global tourism group with international projects and teams.
• Flexible working arrangements including remote work.
• Development opportunities through digital training and international careers.
• Attractive remuneration, travel benefits, health & wellbeing programs, and more.

We value diversity and inclusion and invite you to learn more about our initiatives. For further information, please contact us via email. We appreciate your interest in TUI and will respond after the application deadline.