Senior General Manager - Plymouth

JD Gyms; Plymouth; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Staff discount

Personal development opportunities

Job summary

JD Gyms in Plymouth is seeking a Senior General Manager to lead the club, develop the team, and grow memberships. You will drive sales, uphold brand standards, and ensure exceptional member service.

The role requires an inspirational leader with commercial flair, able to manage operations, safety checks, and staff development to sustain strong performance and member satisfaction.

Qualifications

• Proven management experience in a leisure-related industry.
• Passion for customer service and inspirational leadership.
• Track record in driving sales and coordinating local marketing.
• Experience as General Manager or Fitness Manager preferred.

Responsibilities

• Ensure compliance with Health and Safety policies and company procedures.
• Maintain JD Gyms Brand Standard.
• Conduct safety checks and report defects to keep equipment safe.
• Recruit, manage, and schedule Fitness Coaches and General Assistants.
• Lead regular team meetings and develop staff.
• Achieve sales and membership targets and maximise secondary spend.
• Maintain high cleanliness standards across the gym.
• Oversee weekly banking to minimise wastage and maximise profit.
• Ensure uniform standards across staff.
• Deliver outstanding member service and act as an ambassador for JD Gyms.

Skills

Leadership

Sales & target delivery

Customer service

Recruitment & team development

Job description

Senior General Manager - Plymouth

Want to work for JD Gyms? Of course you do! We are an exciting, award winning gym chain that is quickly expanding across the UK and taking the sector by storm. We invest in fitting out our clubs to create top quality, stylish environments for our members. Excellent class timetables and robust on the ground teams are a key part in delivering our outstanding fitness offering, so we are always on the lookout for fresh talent.

Role overview:

This role requires an inspirational leader with proven flair and commercial ability, as well as the skill, energy and determination to drive and develop the business. We're looking for a manager with the experience of developing the standards and reputation of this new gym whilst nurturing a growing membership base and team.

Responsibilities:

• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.

• Responsible for adhering to and maintaining the JD Gyms Brand Standard.

• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.

• Recruit and manage a team of employed Fitness Coaches and General Assistants to ensure the club is operational cover to ensure daily expectations are delivered.

• Hold regular team meetings to aid development and keep everyone updated.

• To work towards and aim to achieve all sales and membership targets that are set.

• To drive and maximise secondary spending revenue.

• To ensure the whole of the gym facility is of the highest standard of cleanliness.

• Ensure the in-house cleaners (General Assistant) are cleaning to the highest standard. To manage the weekly banking process so that wastage and variance is minimal, maximising profit.

• To ensure uniform standards are being adhered to by all team members and yourself.

• To always deliver outstanding member service.

• To help create an environment where the team enjoy themselves whilst at work.

• To always be an ambassador of JD Gyms.

Skills and Experience:

• Must have a proven and successful track record of management experience within a leisure related industry.

• Must be passionate about customer service and be an inspirational leader in the way they manage.

• Must have a proven track record in driving sales and co-ordinating local marketing activity as well as of recruiting and managing a successful team.

• Ideally will have experience as a General Manager overseeing all business areas within a leisure facility or have substantial experience as a Fitness Manager or other similar operational function

#LI-MG1

We know our colleagues work tirelessly to make JD Gyms the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work. Thank you for your time.
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