Senior General Manager

JR United Kingdom; London; On-site; GBP 70,000 - 75,000; Full time

Job description

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We are looking for a passionate Senior General Manager to lead the team at our flagship site – Casa do Frango London Bridge.

Casa do Frango London Bridge is a 200+ cover dining space set across two floors, welcoming 3000+ guests each week. The site also contains a charming private dining room and the Green Room – a 45-cover speakeasy bar. It is our flagship site that opened in 2018 to rave reviews from the likes of Jay Rayner and Marina O’Loughlin.

Offer:

• Salary of £70,000 – 75,000 (please read the requirements below before applying)

Candidate Requirements:

• Minimum 3-5 years in a previous General Manager role – please note, that unfortunately we will not be considering first-time GM candidates or those with less than 3 years experience in a GM role
• Experience operating high volume, high revenue sites, averaging £100k+ net per week
• Obsessed with guest experience and delivering best-in-class hospitality to each guest. We are looking for a hands-on, floor-based GM, leading the team from the front
• Excellent people management skills, with empathy and professionalism. Comfortable with difficult conversations, balancing compassion and discipline, and earning team respect to establish a positive culture
• Proficient in managing a team of heads of department, delegating, overseeing, and following up on responsibilities. Able to judge ability and areas for improvement, developing HODs to ensure smooth operation
• Expertise in recruitment, team development, and progression. Skilled in training across all restaurant areas
• Exceptional attention to detail, able to spot issues early, especially related to guest experience and team management
• Relentless dedication to quality and consistency, constantly driving improvement and proposing solutions
• Experience managing all restaurant areas: dining room, kitchen, bar, reception/reservations, events
• Expertise in managing P&L: driving revenue through covers, SPH, reservations, events, local engagement, and controlling costs through labor, GP, and other expenses
• Diligent in maintaining property, facilities, maintenance, and cleanliness standards

We offer our team:

• 50% employee discount across all MJMK sites
• Career development opportunities as we expand in 2025
• Mental health and well-being support
• Enhanced maternity and paternity pay after one year, and an improved pension plan
• Additional holiday days annually
• One-month sabbatical with two weeks paid after 5 years of service

About Casa:

• Our people are central to our success. We seek friendly, energetic individuals passionate about great food and creating memorable guest experiences. We value hospitality and support our team to excel.
• Casa operates three neighborhood restaurants with in-house cooking, using top-quality ingredients. Since opening in 2018, our London Bridge location has been well received for its warm hospitality and Portuguese cuisine served family-style.
• Recent awards include Disruptor Brand at the 2023 Peach 20/20 Hero & Icon Awards and Emerging Concept at the MCA Hospitality Awards 2023. It’s an exciting time to join us.
• We promote an inclusive environment with opportunities for all backgrounds and career growth as we expand in 2025.