Senior General Manager

COREcruitment; England; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading leisure venue seeks an experienced Senior General Manager to support operations, enhance sales, and elevate guest experience. The ideal candidate will possess significant senior management experience in hospitality or leisure, showcasing strong leadership and financial skills to drive operational success.

Qualifications

• Minimum 5 years of senior management experience in a high-end leisure or hospitality environment.
• Proven track record in driving sales growth and enhancing customer experience.
• Strong financial acumen with experience in budgeting and P&L management.

Responsibilities

• Oversee all aspects of venue operations, ensuring seamless functioning.
• Implement strategic initiatives to enhance guest experience and operational efficiency.
• Drive financial performance by managing budgets, P&Ls, and identifying cost-saving opportunities.

Skills

Operational management

Sales growth

Guest experience enhancement

Leadership

Financial acumen

Communication

Job description

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I am currently working with a great Leisure venue who are seeking an experienced and dynamic Senior General Manager to support the GM in leading our popular leisure venue. This role is ideal for a seasoned professional with a strong background in operational management, sales, and guest experience.

Key Responsibilities

• Oversee all aspects of venue operations, ensuring seamless functioning from open to close
• Implement strategic initiatives to enhance guest experience and operational efficiency
• Drive financial performance by managing budgets, P&Ls, and identifying cost-saving opportunities
• Develop and execute innovative revenue-driving strategies across all operational departments
• Manage high-profile client relationships and ensure all contractual obligations are met
• Lead the sales team in handling inquiries, preparing proposals, and securing bookings
• Actively promote services to local businesses and explore new sales opportunities
• Inspire and motivate a high-performing team, fostering a culture of excellence
• Provide guidance, facilitate training, and develop staff to elevate operational and service standards
• Ensure proper staffing levels and labor cost control while maintaining service quality
• Curate and oversee social media content in line with company standards
• Build and maintain strong relationships with the local community and businesses

Qualifications and Experience

• Minimum 5 years of senior management experience in a high-end leisure or hospitality environment
• Proven track record in driving sales growth and enhancing customer experience
• Strong financial acumen with experience in budgeting and P&L management
• Excellent leadership skills with the ability to inspire and develop teams
• Outstanding communication and interpersonal skills
• Ability to thrive in a fast-paced, dynamic environment

Schedule

• Flexible schedule including weekends and weekdays
• Mix of 10-hour and 8-hour shifts to ensure comprehensive operational coverage

This role offers an exciting opportunity for a seasoned professional to make a significant impact on the venue's success through strategic leadership, sales growth, and exceptional guest experiences.