Senior Gaming Technician

www.findapprenticeship.service.gov.uk - Jobboard; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading casino operator in London is seeking a Technical Support Specialist to manage daily service calls and ensure compliance with health and safety regulations. The role includes organizing technicians, providing updates on issues, and preemptively addressing potential machine faults. Ideal candidates will have experience in technical support and excellent communication skills. A generous benefits package is offered, including a pension scheme and career development opportunities.

Benefits

Private GP helpline

Discount portal

Pension scheme

Life assurance

Employee assistance programme

20% discounted gym membership

Mental health support

Flexible benefits

Qualifications

• Experience in technical support or gaming equipment.
• Strong problem-solving skills and communication abilities.
• Familiarity with health and safety regulations.

Responsibilities

• Organise technicians for effective management of service calls.
• Act as first point of contact for advice on technical issues.
• Maintain communication with internal customers regarding progress.
• Ensure compliance with health and safety legislation.

Skills

Technical support

Problem solving

Communication

Knowledge of gaming equipment

Health and safety compliance

Job description

To provide a technical support service with regard to machine faults, diagnosis, installations and pre preventative maintenance.

Key duties and responsibilities include:

• Responsibility for organising the technicians within the casino so they can effectively manage the day-to-day service calls logged by casinos relating to gaming equipment faults.
• Provide regular updates with respect to regional issues to gaming product support manager and Club management.
• To be the first point of contact for the other technicians when it comes to advice on solving issues.
• Ensure internal customers are kept informed at all stages of progress with regard to machine faults.
• Observe all machine accounting systems and maintain security procedures relating to this and provide support to the casino where necessary.
• Anticipate machine faults and be proactive in dealing with these and reporting these back to the gaming product support manager.
• To adhere to company SLA targets in relationship to gaming equipment repairs.
• Hold responsibility for making sure Pre Preventative Maintenance for the equipment is carried out within the club and ensuring appropriate records are kept.
• Responsibility within the club to ensure the technicians are compliant with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times.
• Be the first point of contact in the club and assist the project team when required with equipment installs and gaming floor moves.
• Assist the gaming product support manager with project work of which will be beneficial to all technicians
• Carry out any other duties that may be reasonably requested from time to time.

WHAT WE OFFER

As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:

Company funded benefits

• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Pension scheme.
• Life assurance.
• Employee assistance programme " A confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family-friendly and wellbeing policies.

Flexible benefits* " designed for employees to choose the best package for their personal needs.

• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Dental insurance.
• Travel insurance.
• Health Screening.

Rewards, recognition, development, and events

• Career development opportunities.
• Genting Academy " online learning portal.
• Long service awards.
• Staff social fund.
• Annual company Christmas present.
• A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.

*Subject to eligibility.

OUR BUSINESS

Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.