Senior Full-Stack Engineer (SMTS)

Salesforce, Inc.; Ashington; On-site; GBP 140,000 - 210,000; Full time

Benefits offered by this job

Medical Care

Life Insurance

Retirement Savings

Employee Assistance Programs

13 paid days off

Job summary

Salesforce, Inc. is seeking an experienced SMTS to own and operate the Monitoring Cloud stack, ensuring reliability at scale across a multi-cloud footprint.

You will productize infrastructure, automate deployments with Terraform and Kubernetes, and apply AI-assisted development tools to accelerate inner-loop work while maintaining strict security and high availability. The role emphasizes architecture, security, on-call readiness, and delivering observable, resilient services for sensitive

Qualifications

• Hands-on experience managing infrastructure in AWS and/or GCP.
• Proficient in programming languages (e.g., Java, Python).
• Proficient with Kubernetes and Terraform.
• Experience managing or extending monitoring tools (Grafana), messaging systems (Kafka), Elasticsearch.
• 5+ years track record in distributed systems, API platforms, observability or DevOps at scale.
• AI-assisted development fluency using coding assistants in daily workflows.

Responsibilities

• Own lifecycle of Monitoring Cloud stack, including upgrades and performance tuning.
• Bridge design and stability, productizing core components for internal teams.
• Design and implement automation frameworks using Terraform and Kubernetes.
• Standardize deployments across multi-cloud (AWS/GCP) to ensure consistency.
• Use AI-assisted tooling to draft code, tests, runbooks, and docs; maintain accountability.

Skills

AWS / GCP

Kubernetes

Terraform

Grafana

Java / Python

Distributed systems

AI-assisted development

Tools

Grafana

Kafka

Elasticsearch

Job description

• As a Senior Member of Technical Staff (SMTS) within our Monitoring Cloud team, you will be a key owner and operator of the systems that keep Salesforce reliable
• You won’t just be “using” tools; you will be productizing infrastructure to ensure our monitoring capabilities evolve at the scale of our multi-cloud footprint
• Your mission is to bridge the gap between high-level feature design and deep-system stability
• From automating the “paved path” across AWS and GCP to securing air-gap environments for our most sensitive customers, you will ensure our monitoring stack is invisible, resilient, and intelligent
• This is an AI-first engineering role
• You will use AI-assisted development tools (e.g., Claude Code) as the default for every inner-loop activity, code authoring, Terraform and Kubernetes scaffolding, test generation, refactoring, log/trace analysis, runbook drafting, and documentation
• We expect AI to compound your throughput on routine implementation so you can focus your human judgment on architecture, security, on-call response, and customer outcomes
• Infrastructure as Code (IaC) & Automation
• Design and implement automation frameworks using Terraform and Kubernetes to manage monitoring infrastructure
• Standardize “paved path” deployments across AWS and GCP, eliminating manual configuration errors and ensuring global consistency
• Use AI-assisted tooling as the default for authoring, refactoring, and reviewing IaC modules, Helm charts, and automation scripts while directing intent, validating output, and owning the final result
• Infrastructure Upkeep & Productization
• Own the lifecycle of the Monitoring Cloud stack, including version upgrades and performance tuning
• Productize core components (e.g., Grafana, custom Terraform providers) to make them consumable as reliable services by internal engineering teams
• Leverage AI for upgrade planning, release-note analysis, migration scaffolding, and boilerplate-heavy productization work (API wiring, schema plumbing, SDK generation), while retaining accountability for design and rollout
• Secure & Air-Gapped Operations
• Deploy and manage the full monitoring stack within highly isolated, air-gapped environments
• Ensure that our most secure customer segments receive the same level of observability and reliability as our public cloud offerings
• Apply AI assistance during development of the artifacts that ship into these environments; operate them in-network with the disciplined, human-driven workflows these environments require
• Operational Excellence & Health
• Participate in the team’s on-call rotation, providing the deep technical expertise required to maintain strict SLAs and availability targets
• Conduct root-cause analysis (RCA) for complex system failures and implement long-term preventative fixes
• Address support requests with a “customer first” mindset
• Use AI as a co-pilot during incident response and RCA: summarizing logs, correlating traces, proposing hypotheses, and drafting status updates and postmortem while the engineer remains the accountable responder and decision-maker
• Next-Gen Feature Delivery
• Design and deliver platform features that adhere to enterprise standards while pioneering AI-driven development practices to accelerate delivery and enhance system intelligence
• Contribute to and evolve the team’s AI-assisted development playbook: prompts, agents, skills, evaluation harnesses, and guardrails that let the team ship faster without sacrificing quality or security
• You will be at the heart of Salesforce’s “Stability First” mission
• This role offers the unique challenge of operating at massive scale while solving the intricate security puzzles of air-gapped infrastructure
• You’ll also be on the leading edge of AI-augmented infrastructure engineering, using AI on every inner-loop activity to deliver more per engineer than has ever been possible, while still owning the human-critical work (on-call, security, and customer outcomes) that defines great infrastructure teams
• If you enjoy building “infrastructure as a product” and thrive in a high-impact environment, this is your next step

Benefits

• Medical Care
• Life Insurance
• Retirement Savings
• Employee Assistance Programs
• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

Security First: Understanding of authN/authZ security protocols, particularly in managing isolated or restricted network environmentsHands-on experience managing infrastructure in AWS and/or GCPProficiency in programming languages(eg: java, python etc)Proficiency with Kubernetes (K8s) and TerraformExperience managing or extending monitoring tools (e.g., Grafana), messaging systems (kafka etc), elastic search, caching frameworks5+ years Proven track record in Distributed systems, API platforms, Infrastructure Engineering, Observability or DevOps at scaleAI-assisted development fluency: demonstrated use of AI coding assistants (e.g., Claude Code) as part of a daily engineering workflow, able to prompt effectively, critically evaluate generated code, and integrate AI into IaC, testing, and automation pipelines