Senior Front Office Support | Charles River

LegalAndGeneral; London; On-site; GBP 40,000 - 65,000; Full time

Job summary

A leading UK financial services company is seeking a Front Office Support Specialist responsible for maintaining operational efficiency within investment systems. The successful candidate will troubleshoot complex issues and collaborate with various teams to optimize system performance. Ideal applicants will have strong technical skills in investment management, including experience with Charles River and SQL, while benefiting from a diverse and inclusive work culture.

Benefits

Annual performance-related bonus plan

Generous pension contribution

Life assurance

Healthcare plan

At least 25 days holiday plus public holidays

Options for electric car scheme

Qualifications

• In-depth understanding of investment management and portfolio management.
• Strong technical skills in front office systems and troubleshooting.
• Proven experience in a related ITIL environment.

Responsibilities

• Ensure stability and performance of investment systems.
• Respond to production incidents and deliver expert-level technical support.
• Monitor system health and documentation of support procedures.

Skills

Investment management workflows

Analytical skills

Problem-solving

Communication

Interpersonal skills

Education

Experience as a System Analyst

Tools

Charles River system

SQL

Sybase

FIX Protocol

Job description

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Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor.

We've been safeguarding people's financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world's largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

L&G Asset Management is one of Europe's largest asset managers, providing clients and partners with complex, responsible investment solutions, across public and private markets. As a global investor, we are present where our clients most need us - from Hong Kong and Singapore, to Chicago and major European financial hubs.

Created by combining our investment management (LGIM) and asset origination (LGC) capabilities, our Asset Management division works with our Institutional Retirement and Retail divisions to benefit our clients and customers - which include individual savers, pension scheme members and global institutions - and deliver enhanced shareholder returns.

Joining us means becoming part of a market-leading team, with capabilities across the full spectrum of asset classes, with an enduring commitment to responsible investment and creating long-term, sustainable value for our clients and partners.

Job Description

We are looking for a technically skilled Front Office Support Specialist to join our Technology Production Support team. The role holder will ensure the stability and performance of our investment systems, troubleshoot complex issues, and work closely with cross-functional teams to maintain seamless front office operations.

What you'll be doing:

• Responding to production incidents by investigating root causes and implementing long-term solutions to prevent recurrence
• Delivering expert-level technical support by troubleshooting and resolving complex system and application issues in collaboration with support and development teams
• Monitoring production system health and performance using monitoring tools, identifying anomalies, and taking proactive measures to mitigate potential issues
• Managing and escalating critical incidents to appropriate teams, ensuring timely resolution and minimal disruption to business operations
• Maintaining comprehensive documentation of support procedures, incident resolutions, and system configurations to support knowledge sharing and future reference
• Participating in change management processes by reviewing proposed changes, assessing potential impacts, and ensuring smooth deployments
• Collaborating with development and infrastructure teams to identify performance bottlenecks and recommending optimisations for enhanced system efficiency
• Supporting the development and testing of disaster recovery plans to ensure business continuity in the event of system failures or disruptions

Qualifications

Who we're looking for:

• In-depth understanding of investment management workflows and processes, including portfolio management, trade order management, compliance, and risk management
• Ideally Strong technical skills in configuring and maintaining the Charles River system and other relevant front office systems, including system analysis, data management, and troubleshooting
• Experience operating in an ITIL based organisation
• Proven experience as a System Analyst or similar role, with a focus on configuring and supporting the Charles River Investment Management System (CRIMS) and other relevant front office systems
• Familiar in FIX Protocol and good knowledge of SQL and Sybase databases
• Familiarity with investment management concepts, financial instruments, and market data sources
• Excellent analytical and problem-solving abilities, with a keen attention to detail
• Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organisation

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer - both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

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