Senior Front of House Coordinator

Chartwells Independent; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in guest services is seeking a Senior Front of House Coordinator for a dynamic team in Central London. This role involves managing staff, ensuring exceptional service, and being a proactive part of a vibrant community connecting innovation with finance.

Benefits

Travel and grocery discounts

Life assurance

Contributory pension scheme

Wellness programs

Learning and development opportunities

Paid day off for community support

Qualifications

• Excellent time management skills and ability to work independently under pressure.
• Proficient in Microsoft Office software/package and business administration.

Responsibilities

• Manage a team and provide high levels of service to clients.
• Communicate effectively with management and guests.
• Proactively handle enquiries and ensure smooth operation at the reception.

Skills

Microsoft Office

Communication

Time Management

Job description

We have a wonderful opportunity for a Senior Front of House Coordinator to join our vibrant and dynamic team of 30 at one of Rapport's prestigious client site. The client's portfolio covers a range of offices and retail estate in the heart of the City of London.

The client's portfolio covers a range of offices and retail estate in the heart of the City of London. The site is the largest pedestrianised neighbourhood in Central London: a diverse community connecting innovation and finance, and a public arena for new food, retail, and culture.

Contract type:Full-time, Permanent

Hours:40 per week, (Monday - Friday, shift rota basis between 7:30 AM to 6 PM).

What will you get?

• Financial Freedom:Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future:Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters:Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally:Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence:Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community:Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Acting as a lead report for your building, managing a team of one or two employees and reporting into management.
• Providing the highest level of service and care to all of our client’s employees and visitors in line with service level agreements and set policies and procedures throughout the Client's Ground Floor receptions, including lobby hosting.
• Delivering excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner according to the defined procedure with eye contact and a friendly smile.
• Maintaining a strong awareness of business activity and building facilities (to advise and direct guests appropriately) and communicating all updates to your team members.
• Proactively dealing with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
• Communicating effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication.
• Communicating to the Assistant Contract Manager and Contract Manager about any new / ongoing / potential issues and complaints so that they are addressed accordingly, followed up promptly with a detailed email.
• Working efficiently as part of the team, listening, taking and giving instructions from senior team and colleagues to ensure that all daily tasks are completed.
• Reporting all maintenance faults/hazards and cleaning requests to the helpdesk, monitoring their progress to ensure issues are promptly rectified, and escalated as necessary to your Superior.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Lead with passion and optimism, taking on obstacles head-on and taking pleasure in inspiring the team to continuously provide exceptional service to all clients and visitors
• Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs)
• Be innovative, adaptable, flexible, proactive, organised, detail-oriented, process-driven, and resourceful with a can-do attitude
• Maintain a professional, polite and considerate manner at all times, able to work as part of the team
• Be proficient in Microsoft Office software/package and business administration
• Possess excellent time management skills and the ability to work independently under pressure

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

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