Senior Front of House Associate

Zoomo; City of Edinburgh; On-site; GBP 28,000; Full time

Job summary

Join Zoomo as a Senior Front of House in Edinburgh, where you'll deliver world-class support to riders and oversee daily operations. This exciting role requires passion for customer service and the ability to motivate a dynamic team while contributing to sustainable mobility.

Benefits

33 days of paid annual leave

Free rides to work on e-vehicles

Annual learning and development allowance

Dedicated mental health support

Monthly social club activities

Qualifications

• Experience in a customer-facing role with leadership responsibility.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Deliver exceptional support to new and existing riders.
• Own the Front of House operations and maintain standards.
• Drive sales by recommending products and handling transactions.

Skills

Customer service

Leadership

Communication

Problem-solving

Organizational skills

Job description

At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo is the world's leading platform to access ebikes for professional use. We operate across Europe, UK, North America and Australia.

In 4 years, with an international team of 200+ people, we helped transition millions of urban miles to LEVs by deploying the best delivery ebike and by developing a leading fleet management software. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments. Our partners include UberEats, Amazon, JustEat Takeaway, Doordash, FedEx and many more.

Expect to join a high-performing team that wants to lead the charge towards carbon-neutral cities.

The Role

As Senior Front of House, you’ll be the sole customer-facing team member responsible for delivering a world-class experience to every rider who walks through the door. From onboarding and troubleshooting to sales and support, you’ll take full ownership of the rider journey. You’ll work hand-in-hand with the Lead Mechanic and workshop team to ensure smooth daily operations, high standards, and a seamless flow between front and back of house.

This role is ideal for someone who’s independent, proactive, and confident running FOH operations solo — someone who thrives on responsibility, leads by example, and keeps things moving with positivity and precision.

What You'll Do

1. Own the Rider Experience

• Deliver exceptional in-person support to new and existing riders
• Walk new riders through the onboarding process, safety checks, and product features
• Troubleshoot rider issues confidently and ensure fast, effective resolutions
• Be a trusted point of contact for all rider queries — in person, via phone, or digitally
• Champion rider satisfaction by going the extra mile every time

Drive Sales & Product Knowledge

• Help meet store sales goals by recommending the right products and services
• Cross-sell and upsell where appropriate based on rider needs
• Provide accurate, helpful info on pricing, terms, and aftercare support
• Confidently handle transactions, system entries, and any relevant documentation

Lead Front of House Operations

• Take full ownership of FOH systems, processes, and administration
• Keep accurate records in line with company policies and compliance standards
• Maintain a clean, welcoming, and well-organised FOH environment
• Work closely with the Lead Mechanic to coordinate rider handovers, bookings, and workflow
• Spot inefficiencies and suggest improvements to enhance operations

Ideal Candidate:

You are passionate and driven, with a deep commitment to providing exceptional customer service. You are a natural leader with the ability to motivate, mentor, and inspire your team. You are results-oriented and data-driven, with a strong track record of achieving sales and operational goals. You are tech-savvy and comfortable with technology. You are entrepreneurial in your approach and always looking for new opportunities to grow the business. You are resilient and adaptable, able to thrive in a dynamic and ever-changing environment. You are an excellent communicator with strong written and verbal communication skills.

• Experience in a customer-facing role, ideally with some leadership or solo responsibility
• A natural sense of ownership, accountability, and initiative
• Excellent communication and interpersonal skills
• Strong organisation and admin skills — detail-oriented and efficient
• Problem-solver with a calm, confident presence under pressure
• Comfortable using tech systems and adapting to new processes
• Passion for mobility, sustainability, or tech (bonus!)

We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:

• Competitive salary of £27,571.
• Comprehensive benefits include 33 days of paid annual leave.
• Commute in style – enjoy free rides to work on one of our e-vehicles.
• Work with a switched-on team dedicated to making cities greener and empowering riders.
• Be part of a team at the forefront of the world's electrification journey.
• Invest in your growth with an annual learning and development allowance.
• Prioritise your well-being with dedicated mental health support.
• Enjoy team events with monthly social club activities.
  

Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.

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