Senior Fraud Operations Specialist (m/f/d)

Pliant GmbH; City Of London; Remote; GBP 50,000 - 70,000; Full time

Job summary

A fintech company is seeking a Fraud Operations Specialist to enhance their fraud detection and incident management capabilities. This remote position requires 2–3 years of experience in payment operations and familiarity with SQL and Python. Key responsibilities include monitoring transactions, managing fraud incidents, and collaborating across teams to improve processes. Join this dynamic team to make a significant impact in a fast-growing fintech environment.

Benefits

Competitive compensation

Company card with monthly allowance

Remote-friendly environment

Qualifications

• 2–3 years of experience in fintech or related support function.
• Strong understanding of card payment flows and fraud scenarios.
• Hands-on experience with SQL and basic Python.

Responsibilities

• Monitor live card transactions for fraud patterns.
• Participate in managing fraud-related incidents.
• Use SQL to analyze transaction anomalies.

Skills

Fraud monitoring

Incident handling

SQL

Python

Attention to detail

Communication skills

Job description

About Us

Pliant is a European fintech specializing in B2B payment solutions. Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows. Designed for industries with complex payment needs, such as travel and fleet, Pliant enables greater efficiency, control, and profitability.

We serve two primary customer segments:

• Companies looking to optimize operational processes through intuitive apps and APIs, gaining control, automation, and financial flexibility through extended credit lines.
• Businesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using Pliant’s embedded finance and white-label solutions.

Founded in 2020 and headquartered in Berlin, Pliant supports over 3,500 businesses and more than 20 partners globally. As a licensed e-money institution (EMI), we issue Visa-powered credit cards in 11 currencies across more than 30 countries, helping companies streamline and simplify payments.

Learn more at www.getpliant.com

About the Role

Do you have hands-on experience with fraud monitoring or payment incident handling and want to deepen your impact in a high-growth fintech environment?

As we expand across Europe and prepare for the US launch, we’re building a new Fraud Operations Team and looking for a Fraud Operations Specialist (m/f/d) to support real-time monitoring, fraud detection, and critical incident response across our card and payment operations.

This is a remote position for candidates based in the EEA and the UK regions, working a fixed daytime shift:

Working Hours: 5 days per week, including weekdays and weekends on a rotating basis.

What You’ll Do

Transaction Monitoring & Alert Handling

• Monitor live card transactions and payment flows, focusing on unusual patterns and automated alerts related to fraud (e.g. brute force, card testing, phishing attempts).
• Validate and triage alerts independently, escalate where needed, and follow internal playbooks.
• Work with fraud and engineering teams to continuously improve alert accuracy and detection logic.

Incident Support & Root Cause Analysis

• Participate in managing fraud- or system-related incidents — investigate, coordinate internal communication, and document the process.
• Contribute to root cause analysis (RCA) and post-incident reviews for continuous improvement.

Data-Driven Insights

• Use SQL and basic Python to extract and analyze data related to transaction anomalies, false positives, or recurring issues.
• Support in identifying emerging fraud trends or vulnerabilities in payment flows.

Cross-Team Collaboration

• Work closely with Engineering, Compliance, and Customer Relations teams during live escalations.
• Help refine monitoring dashboards and internal documentation to make processes more robust and scalable.
• Contribute ideas for process automation and fraud model enhancements.

What You’ll Bring

• 2–3 years of experience in fintech, payments operations, fraud monitoring, or a related support function.
• Solid understanding of card payment flows, fraud scenarios (e.g., card testing, phishing, credential stuffing), and payment APIs.
• Hands-on experience with SQL and basic use of Python (e.g. data cleanup, automation scripts).
• Familiarity with alerting or monitoring tools and experience with incident response workflows and using ticketing systems.
• Strong attention to detail, ability to work independently under pressure, and comfort handling live production environments.
• Excellent written and verbal communication skills in English.
• Willingness to work on a fixed shift that includes weekend rotations.

What We Offer

• A pivotal role in building out a new function at the intersection of payments, compliance, and technology
• Remote-friendly environment with flat hierarchies and transparent collaboration
• Competitive compensation and shift allowance
• Company card with monthly allowance for meals, coffee, and team meetups
• Real impact on preventing fraud and improving real-time monitoring at a fast-scaling fintech