Senior Fraud Operations Specialist (m/f/d)

Pliant; City Of London; Remote; GBP 80,000 - 100,000; Full time

Job summary

A growing fintech company is looking for a Mid-Level Analyst for their Payments Monitoring Team. This remote role involves monitoring transactions for fraud detection and managing incidents in a fast-paced environment. Candidates should have 2–3 years of experience in related fields and be familiar with SQL and basic Python. Join a dynamic team dedicated to improving real-time monitoring and fraud prevention.

Benefits

Competitive compensation

Remote-friendly environment

Monthly meals allowance

Qualifications

• 2–3 years of experience in fintech, payments operations, or fraud monitoring.
• Solid understanding of card payment flows and fraud scenarios.
• Experience with alerting tools and incident response.

Responsibilities

• Monitor live card transactions focusing on unusual patterns.
• Participate in managing fraud-related incidents and root cause analysis.
• Use SQL and basic Python for data analysis related to transaction anomalies.

Skills

Fraud monitoring

SQL

Python

Attention to detail

Communication skills

Job description

About Us

Pliant has been on a mission to rethink credit cards and empower companies to grow by providing a smart way to pay that scales with their business. With our app and API-based solutions, Pliant allows companies to issue physical and virtual credit cards, automate payment processes, track spending, and seamlessly integrate these data into their finance stack.

Pliant is growing quickly. With our expansion into 30 international markets, we believe that people, passion, and diversity are the key ingredients to our future success. Our growing team of 180+ Plianteers come from 35 nationalities and work remotely or in a hybrid environment from our headquarters in the heart of Berlin. And we’re looking for more talented and committed people to join us on our journey!

About the Role

Do you have hands-on experience with fraud monitoring or payment incident handling and want to deepen your impact in a high-growth fintech environment?

We’re building a new Payments Monitoring Team and looking for a Mid-Level Analyst to support real-time monitoring, fraud detection, and critical incident response across our card and payment operations. This is a remote position for candidates based in Europe or Cyprus, working a fixed daytime shift: 5 days per week, including weekdays and weekends on a rotating basis.

What You’ll Do

• Monitor live card transactions and payment flows, focusing on unusual patterns and automated alerts related to fraud (e.g., brute force, card testing, phishing attempts).
• Validate and triage alerts independently, escalate where needed, and follow internal playbooks.
• Work with fraud and engineering teams to continuously improve alert accuracy and detection logic.

Incident Support & Root Cause Analysis

• Participate in managing fraud- or system-related incidents — investigate, coordinate internal communication, and document the process.
• Contribute to root cause analysis (RCA) and post-incident reviews for continuous improvement.

Data-Driven Insights

• Use SQL and basic Python to extract and analyze data related to transaction anomalies, false positives, or recurring issues.
• Support in identifying emerging fraud trends or vulnerabilities in payment flows.

Cross-Team Collaboration

• Work closely with Engineering, Compliance, and Customer Relations teams during live escalations.
• Help refine monitoring dashboards and internal documentation to make processes more robust and scalable.
• Contribute ideas for process automation and fraud model enhancements.

What You’ll Bring

• 2–3 years of experience in fintech, payments operations, fraud monitoring, or a related support function.
• Solid understanding of card payment flows, fraud scenarios (e.g., card testing, phishing, credential stuffing), and payment APIs.
• Hands-on experience with SQL and basic use of Python (e.g., data cleanup, automation scripts).
• Familiarity with alerting or monitoring tools and experience with incident response workflows and using ticketing systems.
• Strong attention to detail, ability to work independently under pressure, and comfort handling live production environments.
• Excellent written and verbal communication skills in English.
• Willingness to work on a fixed shift that includes weekend rotations.

What We Offer

• A pivotal role in building out a new function at the intersection of payments, compliance, and technology
• Remote-friendly environment with flat hierarchies and transparent collaboration
• Competitive compensation and shift allowance
• Company card with monthly allowance for meals, coffee, and team meetups
• Real impact on preventing fraud and improving real-time monitoring at a fast-scaling fintech