Senior Fraud Investigator — Remote | Learning Budget

Referrals Only; United Kingdom; À distance; GBP 52 000 - 70 000; Plein temps

Avantages offerts par ce poste

£1,000 learning budget

Remote work setup support

MacBook provided

Résumé du poste

Monzo is seeking a Senior Fraud Investigator to join our Fraud Team within the Prevent pillar. You will lead complex investigations into authorised card and faster payment fraud, make independent decisions up to £59,999, and support customers with empathy and clear guidance.

You’ll need deep knowledge of cryptocurrency used in fraud, plus strong regulatory understanding, with excellent written and spoken English.

Qualifications

• Strong understanding of fraud and financial crime.
• In-depth knowledge of cryptocurrency and how it is used by fraudsters.
• Excellent English written and verbal communication skills.

Responsabilités

• Gather evidence from flagged transaction data.
• Investigate and decide on cases up to £59,999 independently.
• Provide empathetic guidance to customers through the process.

Connaissances

Fraud investigation

Cryptocurrency

Regulatory knowledge

Decision making

Customer communication

Description du poste

Monzo is seeking a Senior Fraud Investigator to join our Fraud Team within the Prevent pillar. You will lead complex investigations into authorised card and faster payment fraud, make independent decisions up to £59,999, and support customers with empathy and clear guidance.

You’ll need deep knowledge of cryptocurrency used in fraud, plus strong regulatory understanding, with excellent written and spoken English.