Senior Fraud Investigations Analyst

GoCardless; Leeds; Hybrid; GBP 44,000 - 67,000; Full time

Job summary

A leading fintech company in the UK seeks a Senior Fraud Investigations Analyst to lead complex fraud investigations and deliver intelligence reports. The ideal candidate will have strong communication skills and experience in financial crime analysis. This position offers a base salary between €51,200 and €76,800, with attractive benefits including a hybrid work model and wellness support.

Benefits

Wellbeing support

Work Away Scheme

Equity options

Generous holidays

Parental leave

Qualifications

• Significant experience in conducting complex fraud investigations.
• Ability to use investigative tools and link analysis software.
• Exceptional reasoning and critical thinking skills.

Responsibilities

• Lead and manage complex fraud investigations.
• Produce strategic intelligence reports for stakeholders.
• Mentor less experienced investigators.

Skills

Complex fraud investigations

Financial crime analysis

Investigative tools

Critical thinking

Communication skills

Team leadership

Job description

The role

The Fraud Operations team is focused on conducting investigations to identify and mitigate high-risk behaviour to protect GoCardless from fraud risks. We have a duty to banking partners, regulators, schemes, merchants and their customers to review and monitor accounts and transactions with the utmost care.

We’re looking for a Senior Fraud Investigations Analyst to help build out investigative excellence. You will conduct complex, forensic-level investigations across our Fraud and Financial Crime domains and deliver robust intelligence to key stakeholders.

Working hours: Monday-Friday 9am - 6pm, and willingness to work on some public holidays.

What excites you

• Leading and managing complex, high-priority and escalated investigations, ensuring thorough and timely resolution
• Producing high-impact intelligence reports and strategic briefings for key stakeholders, translating findings into clear conclusions & actionable recommendations
• Serving as a subject-matter expert on fraud investigations and mentoring less experienced investigators, fostering their professional growth and ensuring high-quality output and operational excellence. You enjoy being the ‘go-to’ person in a team
• Maintaining a thorough understanding of GoCardless products, policies and processes, and supporting new features and product launches
• Working in a global fraud team where you can share experiences and learn from other team members who come from a variety of industries
• Working in a high-growth environment where emerging risks and trends play a big part in our growth

What excites us

• You possess significant experience in conducting complex fraud investigations or financial crime analysis, ideally within a FinTech or payment services environment
• You have experience in using investigative tools and link analysis software
• You have strong communication skills with an ability to strike the right tone with stakeholders, and can impart knowledge to your peers
• You demonstrate exceptional reasoning and critical thinking skills, adept at dissecting complex financial data to distinguish legitimate activity from sophisticated illicit schemes.
• You possess a profound understanding of how new information impacts complex problem-solving, strategic decision-making, and the evolution of fraud prevention frameworks
• You're driven by initiative and understand the impact of every decision you make on our merchants
• You have deep industry knowledge and enjoy continually learning and scanning for new threats
• Results-focused: You can prioritise, organise, and show initiative and are willing to get the job done
• You have experience in team leadership, whether formal or informal

Base salary range: €51,200 - €76,800 (gross).

Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (€51,200 - €64,000) of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.

The Good Stuff!

• Wellbeing: Dedicated support and medical cover to keep you healthy.
• Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.
• Hybrid Working: Our hybrid model offers flexibility, with in-office days determined by your team.
• Equity: All permanently employed GeeCees get equity to share in our success.
• Parental leave: Tailored leave to support your life's great adventure.
• Time Off: Generous holidays, 3 volunteer days, and 4 wellness days annually.

Diversity & Inclusion

We’re building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here’s where we stand:

• 45% identify as women
• 23% identify as Black, Asian, Mixed, or Other
• 10% identify as LGBTQIA+
• 9% identify as neurodiverse
• 2% identify as disabled

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report

Sustainability at GoCardless

We’re committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition, we’re working towards a climate-positive future. Check out our sustainability action plan here.