Senior Franchise Business Manager : QSR

TipTopJob; Basingstoke; On-site; GBP 70,000; Full time

Job summary

A leading QSR brand is seeking a Senior Franchise Business Manager to oversee 70+ stores in London and the South of England. The ideal candidate will possess exceptional emotional intelligence and strategic thinking, ensuring operational excellence and fostering strong relationships with franchise partners. This role focuses on coaching, driving performance, and maintaining brand integrity across a diverse portfolio.

Qualifications

• Proven success in a multi-site franchise leadership role.
• Experience managing multiple partners across regions.
• Strong ability to interpret business data.
• High emotional intelligence and effective under pressure.

Responsibilities

• Lead strategic and operational management of franchise portfolio.
• Build collaborative relationships and coach partners.
• Own commercial KPIs including sales growth and customer satisfaction.
• Ensure brand standards are upheld across all locations.

Skills

Commercial acumen

Communication

Emotional intelligence

Coaching mindset

Job description

London and South of England

GBP 70,000

We are partnering with a well-established, growth-focused QSR brand to find an experienced Senior Franchise Business Manager to oversee a high-performing portfolio of 70+ stores across London and the South of England.

This role requires more than operational rigour; it calls for emotional intelligence, strategic thinking, and the ability to influence and inspire at every level.

You will be the key relationship-holder for multiple franchise partners, acting as the bridge between brand standards and real-world delivery. You will support your partners in driving commercial performance, ensuring operational excellence, and fostering a consistent guest experience, all while developing trust-based relationships built on credibility, empathy, and accountability.

The Role

• Act as the strategic and operational lead across a large regional franchise portfolio
• Build strong, collaborative relationships with franchise partners, coaching, challenging, and supporting as needed
• Own commercial and operational KPIs, including sales growth, labour control, food cost, and customer satisfaction
• Ensure brand standards are consistently upheld across all locations, from front-line execution to leadership behaviours
• Lead business reviews, drive performance plans, and influence decision-making at a regional and store level
• Act as a role model for emotionally intelligent leadership, coaching franchisees and their teams in people development, culture, and resilience
• Partner cross-functionally with marketing, operations, training, and product teams to align strategy and execution
• Monitor local market trends and competitor activity to ensure franchisees remain agile and competitive

The right person

• Proven success in a multi-site franchise leadership role within QSR, fast-paced food retail, branded restaurants, or coffee
• Experience managing multiple partners or stakeholders across a geographically dispersed region
• Strong commercial acumen, able to interpret and act on business data, but lead with people
• Excellent communication and influencing skills: able to hold difficult conversations while maintaining long-term trust
• A coaching mindset, someone who lifts others through guidance, not just oversight
• High emotional intelligence, self-aware, empathetic, and effective under pressure
• A genuine passion for the guest experience, brand integrity, and team culture