Senior Fragrance Stylist & Events Host

Estée Lauder Companies; Bicester; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Jo Malone London in the United Kingdom is seeking a Senior Stylist to deliver exceptional customer service and drive sales within a high-end boutique. You will entertain visitors from around the world, host exclusive events and provide personalized fragrance experiences, including bespoke consultations and product demonstrations.

The role requires a warm, friendly approach, a can-do attitude and the ability to work retail hours, including evenings and weekends.

Qualifications

• Provide inspirational, authentic and personalized customer service.
• Ability to lead and contribute to a sales-focused team.
• Comfort working retail hours including days, nights, weekends and events.
• Experience with retail point-of-sale software.

Responsibilities

• Deliver exceptional customer service to Boutique visitors.
• Maximise sales performance and store productivity.
• Team management and supervision of frontline colleagues.
• Communicate effectively with colleagues and customers.
• Build collaborative relationships across departments in-store.
• Plan, organise and run in-store events and services.
• Manage stock and inventory to keep visuals up to standard.
• Maintain high visual merchandising standards and store environment.
• Complete administrative tasks accurately and promptly.
• Monitor competitor activity and drive omni-channel initiatives.

Skills

Customer service

Tools

POS software

Job description

Jo Malone London in the United Kingdom is seeking a Senior Stylist to deliver exceptional customer service and drive sales within a high-end boutique. You will entertain visitors from around the world, host exclusive events and provide personalized fragrance experiences, including bespoke consultations and product demonstrations.

The role requires a warm, friendly approach, a can-do attitude and the ability to work retail hours, including evenings and weekends.