Senior Forecasting and Performance Analyst

Capita PLC; City Of London; Remote; GBP 36,000 - 44,000; Full time

Benefits offered by this job

25 days holiday

Pension and life assurance

Cycle to work scheme

Volunteer day

Employee discounts

Diversity networks

Job summary

Capita PLC is recruiting a Senior Forecasting and Performance Analyst to lead forecasting, capacity planning and workforce modelling for the HAAS contract. The role is home-based and requires data-led insights to optimise staffing and resource use.

You will work with Operations, Finance and Project teams to ensure robust plans, manage variances, and drive improvements in efficiency and planning accuracy.

Qualifications

• 2-5 years experience in forecasting, workforce planning, or performance analysis in an operational setting.
• Strong understanding of forecasting, capacity modelling, and service level dynamics.
• Proficient in Excel for large data analysis.
• Analytical with experience applying structured modelling techniques.
• Experience with SLAs, KPIs, and performance frameworks.
• Experience in a Workforce Management (WFM) environment.

Responsibilities

• Produce short, medium and long-term workforce plans to support operational demand and resource requirements.
• Analyse performance, demand and capacity data to provide insight and recommendations that support business decisions.
• Investigate forecast variances and identify root causes to improve planning accuracy.
• Support impact modelling and scenario planning for operational changes.
• Collaborate with Operations, Finance and Projects to ensure robust and aligned plans.
• Identify risks to service delivery and provide data-led mitigation recommendations.
• Drive continuous improvement to increase efficiency and resource utilisation.

Skills

Forecasting

Workforce planning

Performance analysis

Data analysis

SLA/KPIs

Stakeholder collaboration

Tools

Excel

Power BI

WFM tools

Verint/NICE/IEX

Job description

We are now recruiting for a Senior Workforce Planning Analyst to join the Capita Health Assessment Advisory Service (HAAS) contract.

The successful candidate will be responsible for leading and supporting the delivery of forecasting, variance analysis, impact assessments and operational modelling across the contract. They will provides data-led insight and recommendations that enable the business to make informed workforce decisions, optimise resource utilisation, and ensure future staffing requirements are understood and proactively managed. This role acts as the subject matter expert for forecasting, capacity planning and workforce modelling best practice.

This is a home based role.

Job title

Senior Forecasting and Performance Analyst

Job Description

What you'll be doing :

• Produce short, medium and long-term workforce plans to support operational demand and resource requirements.
• Analyse performance, demand and capacity data to provide insight and recommendations that support business decisions.
• Investigate forecast variances and identify root causes to continuously improve planning accuracy and effectiveness.
• Support impact modelling and scenario planning to help assess operational and business changes.
• Work closely with Operations, Finance and Project teams to ensure plans are robust, accurate and aligned to business priorities.
• Identify risks to service delivery and performance, providing data-led recommendations and supporting mitigation activities.
• Drive continuous improvement by identifying opportunities to increase efficiency, improve resource utilisation and enhance planning processes.

What we're looking for :

• 2-5 years experience in forecasting, workforce planning, or performance analysis within an operational environment.
• Sound understanding of workforce planning principles, including demand forecasting, capacity modelling, and service level dynamics.
• Proficiency in Microsoft Excel, with the ability to analyse, manipulate, and interpret large datasets.
• Strong analytical and problem-solving capability, with experience applying structured modelling and analysis techniques.
• Experience working with SLAs, KPIs, and performance frameworks.
• Experience working within a Workforce Management (WFM) environment or similar operational planning function.
• Knowledge of planning frameworks such as the Capita Operations Management Framework (OMF) or equivalent structured models.
• Experience using workforce planning, scheduling, or forecasting systems (e.g. WFM tools, BI platforms).
• Exposure to automation, data visualisation, or reporting tools (e.g. Power BI or similar).
• Awareness of industry best practice in forecasting, capacity planning, and operational performance management.
• Familiarity with AWS FCS, Verint, NICE, IEX or other workforce management platforms.

About HAAS

The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC). The purpose of the assessment is to understand how an illness or disability affects a person's daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive benefits.

What's in it for you?

• A competitive salary of up £40,000 p/a dependent on experience
• 25 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth - offering exciting opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

Customer first, always Fearless innovation Achieve together Everyone is valued

Equal Opportunities

At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or call 07784 237318 and we'll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [e-mail]

Location

London

United Kingdom

Time Type

Full time

Contract Type

Permanent