Senior Floor Manager

JD Sports Fashion; Merthyr Tydfil; On-site; GBP 29,000 - 37,000; Full time

Benefits offered by this job

Staff Discount

Holiday Allowance

Gym Discount

Personal Development

Apprenticeships

Job summary

JD Sports Fashion is seeking a Senior Floor Manager for a flagship store to lead floor operations and deliver elevated customer experiences. You will own performance metrics, coach your team, and ensure the JD standard across all interactions.

You will work closely with senior leadership to maximize commercial opportunities, drive results, and maintain a premium, high-traffic retail environment. The role demands confident, hands-on leadership and a passion for retail excellence.

Qualifications

• Experience supervising in a fast-paced, high-volume retail environment.
• Proven ability to develop and inspire teams.
• Excellent communication and customer-resolution skills.
• Strong commercial awareness and understanding of store operations.
• Attention to premium standards in flagship settings.

Responsibilities

• Lead shop floor to deliver JD service standards and premium customer experience.
• Drive commercial performance through merchandising, stock management, and team motivation.
• Own store KPIs, ensure progress and strong results.
• Support day-to-day operations including opening/closing routines, cash processes, audits, stock accuracy, and cost control.
• Recruit, train, coach, and develop colleagues to build a high-performing team.

Skills

Leadership

Team management

Communication

Customer service

Commercial awareness

Job description

This is JD. Born in 1981. Built for Now. At JD, we don’t just sell sneakers and outdoor gear, we set trends, break boundaries, and build communities. Whether you're on the shop floor, behind the scenes, or driving innovation, every role here plays a part in shaping the future of our industry. We’re fast-paced, fearless, and unapologetically ambitious. We celebrate authenticity, thrive on collaboration, and never stop pushing forward, if you’re ready to bring your energy, ideas, and personality to a team that values them. This is your moment. This is JD. Are you in?

This is JD. Born in 1981. Built for Now. At JD, we don’t just sell sneakers and outdoor gear, we set trends, break boundaries, and build communities. Whether you're on the shop floor, behind the scenes, or driving innovation, every role here plays a part in shaping the future of our industry. We’re fast-paced, fearless, and unapologetically ambitious. We celebrate authenticity, thrive on collaboration, and never stop pushing forward, if you’re ready to bring your energy, ideas, and personality to a team that values them. This is your moment. This is JD. Are you in?

At JD Sports, we don’t just lead the game - we define it. As a Senior Floor Manager in one of our flagship stores, you’ll be at the heart of our premium retail experience, setting the standard for performance, service, and brand excellence. You’ll take ownership of floor operations, inspire and develop a high-performing team, and ensure every customer interaction reflects the elevated JD benchmark. Working closely with senior leadership, you’ll drive results, maximise commercial opportunities, and bring the energy and discipline needed to run one of our most influential stores. If you’re ready to lead with confidence, empower others, and deliver outstanding retail execution in a fast-paced, world-class environment, this is your stage to make a significant impact.

Role Overview As a Senior Floor Manager in a JD Sports flagship store, you drive operational excellence and commercial results. You lead from the front—motivating your team, owning floor performance, and delivering exceptional service every shift. You set the pace, coaching your team to maintain high standards while keeping the floor running smoothly and aligned with the premium JD experience. Working closely with store leadership, you help push ambitious sales targets, elevate customer engagement, and maintain a best-in-class retail environment. This role demands confident, hands-on leadership, strong commercial awareness, and the ability to lift team performance to the highest level.

Key Responsibilities

• Lead the shop floor to deliver exceptional JD service standards, ensuring a premium customer experience at all times.
• Drive strong commercial performance through effective merchandising, stock management, and team motivation.
• Take ownership of the store’s key performance indicators, ensuring consistent progress and strong overall results.
• Support smooth day-to-day operations, including opening and closing routines, cash processes, audit compliance, stock accuracy, and cost control.
• Recruit, train, coach, and develop colleagues, building a high-performing, engaged, and customer-focused team.

Skills & Experience Required

• Supervisory or management experience within a fast-paced, high-volume retail or customer-facing environment.
• Strong leadership skills with proven ability to develop and inspire teams.
• Excellent communication and customer-resolution ability, confident in handling complex situations.
• Solid commercial awareness with understanding of store operations and performance drivers.
• Strong attention to detail and the ability to uphold premium standards in a flagship setting.

Desirable Attributes

• Passionate about the JD brand, retail trends, and delivering a standout flagship experience.
• Experience in visual merchandising or premium product presentation.
• Energetic, confident leader who thrives in high- pressure, high-traffic environments.
• Proactive problem solver who takes initiative and drives continuous improvement.
• Builds strong working relationships, contributing to a positive and inclusive store culture.

What We Offer

We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate the diversity of our teams and strive to ensure that all colleagues regardless of background, identity, or lived experience can thrive and contribute meaningfully. As a part of our successful and continually evolving company, you’ll be encouraged to embrace and uphold our strategic priorities: putting people first, at the forefront of digital innovation, staying deeply attuned to our customers, and pursuing operational excellence. We are always exploring new avenues for growth, and we welcome individuals who are passionate about making a positive impact every day. We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:

• Incremental Holiday Allowance
• Staff Discount on qualifying purchases across Group retail stores and online
• Exclusive Colleague Bike Discount scheme
• Discounted Gym membership
• Personal development opportunities to learn and develop at work
• Access to Apprenticeships and accredited qualifications

About JD Group

About JD Group Founded in 1981 with a single store in the Northwest of England, JD Group has grown into a leading global omni-channel retailer in Sports Fashion, Outdoors, and Gyms. Our diverse and dedicated teams operate across a portfolio of renowned retail brands in multiple international markets. Listed on the London Stock Exchange since 1996 and a proud member of the FTSE100 since 2019, JD Group continues to expand both in the UK and globally, driven by a commitment to innovation, excellence, and possibility. Our vision is to become the world’s most trusted and dynamic omni-channel retailer in the sports and outdoor industry.

We welcome individuals from all backgrounds to join us in shaping this future. If you're passionate about contributing to an inclusive, people-first, and customer-centric organisation and are motivated by continuous growth and operational excellence, we’d love to hear from you. We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.

Thank you for your time #JD