Senior Floor Manager

JD GROUP; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in retail is seeking a Senior Floor Manager to guide the team towards achieving exceptional customer service and sales targets. The ideal candidate will possess strong leadership skills and a passion for retail, alongside a proven track record in managing performance and driving results. This role offers a dynamic working environment with opportunities for personal and professional growth, supported by a range of attractive benefits, including employee discounts and health services.

Benefits

Monthly discretionary bonus schemes

25% company discount on products

Access to digital health services

Health cash plans

Internal development courses

Access to apprenticeships

Discounted gym memberships

Opportunities to volunteer

Incremental holiday allowance

Qualifications

• Supervisory or management experience in retail/customer-facing environment.
• Understanding of retail trends and competitors.
• Experience coaching and developing individuals.

Responsibilities

• Lead and develop store colleagues to enhance performance.
• Drive store sales and service standards.
• Monitor KPIs to optimize store performance.

Skills

Leadership

Communication

Customer Service

Coaching

Sales Achievement

Attention to Detail

Merchandising

Job description

Role overview:

We are seeking a skilled Senior Floor Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets whilst providing unparalleled service.

Responsibilities:

1. Support the store management team in ensuring the store achieves the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.

2. Drive store sales through effective merchandising, stock replenishment, and team motivation.

3. Monitor and drive all key performance indicators such as Sales, Conversion, Units, and more.

4. Support the Store Management team in optimizing the financial performance of the store by effectively managing costs, including audit compliance and wage costs.

5. Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.

6. Provide excellent customer service, addressing inquiries and resolving complaints professionally.

7. Help manage day-to-day operations, including opening and closing procedures.

8. Support cash management tasks, such as processing transactions and reconciling tills.

9. Participate in hiring, onboarding, and training new employees.

10. Provide feedback and coaching to colleagues to improve performance.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.

2. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.

3. Achieve upselling or cross-selling targets.

4. Maintain a high Net Promoter Score.

5. Ensure stock accuracy during store audits.

6. Ensure all new colleagues complete mandatory training required.

7. Ensure employee satisfaction scores or engagement survey results meet or exceed company benchmarks.

8. Assist in keeping operational costs within the allocated budget.

Skills and Experience:

1. Previous supervisory or management experience in a fast-paced retail/customer-facing environment.

2. Passionate about retail & hold a good understanding of the latest trends and competitors.

3. Previous experience of coaching and developing individuals.

4. Strong communication skills.

5. Proven track record of achieving and exceeding sales targets and KPIs.

6. Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous.

7. Promote JD Group values to internal and external stakeholders.

Benefits

We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:

1. Monthly discretionary bonus schemes.

2. Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Footpatrol, Blacks, Millets, GO Outdoors).

3. Exclusive deals and discounts and offers from over --- retailers through our online benefits platform (TELUS Health).

4. Access to digital health and well-being services through our benefits platform (TELUS Health).

5. Health cash plans.

6. Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.

7. Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).

8. Discounted gym memberships at JD Gyms.

9. Access to colleague networks, to share lived experiences and support initiatives that drive positive change.

10. Opportunities to volunteer and contribute to JD Foundation.

11. Employer engagement forums to help influence positive change.

12. Incremental holiday allowance.