Senior Fleet Experience Manager, Global Fleet and Products

Amazon; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Senior Fleet Experience Manager to enhance product offerings for Delivery Service Partners across the EU. This role involves driving service improvements through customer feedback and cross-functional collaboration. Candidates should possess strong project management skills and a customer-obsessed mindset. The position offers opportunities to innovate and create solutions that address partner needs, ensuring optimal performance in fleet management.

Qualifications

• Proven ability to deliver results through others via matrix management.
• Experience influencing cross-functional teams at senior levels.
• Excellent written and verbal communication skills.

Responsibilities

• Analyze and act on customer feedback data to drive service improvements.
• Enhance performance by combining qualitative and quantitative data.
• Maintain project schedules aligned with milestones and Go-Live dates.

Skills

Project Management

Communication

Stakeholder Engagement

Adaptability

Education

Bachelor’s degree in a relevant field

Tools

Six Sigma

PMP

Prince2

Job description

Senior Fleet Experience Manager, Global Fleet and Products

Job ID: 2971863 | Amazon UK Services Ltd.

Global Fleet and Products are seeking a Senior Manager, Fleet Experience to lead the development of new products and enhance existing ones to improve the experience and productivity of our Delivery Service Partners (DSPs) across the EU. The Program Manager will be responsible for expanding listening mechanisms for our partners to ensure we provide the best level of service. They will innovate new mechanisms for capturing feedback and build programs to remove key pain points for our partners. They will also be responsible for launching new and exciting value-added services.

Team Exposure

As Program Manager, Fleet Experience, you will drive the performance of Global Fleet and Products (GFP) services offered to DSPs. This role requires influencing multiple functions within GFP to ensure that our products and services add value to our partners. You will work closely with finance, business leaders, product managers, program managers, and counterparts across the DSP Program organization. Your work will involve cross-organizational projects to define how GFP projects impact DSP operations, aiming to develop optimal products that meet DSP needs and drive change when issues arise.

Success in this role

Customer obsession is critical. Candidates should prioritize listening to partner needs and inventing innovative ways to support them. Strong project management skills, effective communication, influence, and adaptability are essential. This role offers opportunities to build creative solutions for partner problems daily.

Key job responsibilities

1. Analyze, report, and act on customer feedback data to identify and drive service improvements.
2. Enhance measurement and performance by combining qualitative sentiment data with quantitative service benchmarking.
3. Establish and maintain close collaboration with the DSP experience team.
4. Contribute to business cases using stakeholder information.
5. Prioritize impactful projects, seek approval from leaders, and allocate resources.
6. Take accountability, provide status updates, escalate issues promptly.
7. Maintain project schedules aligned with milestones and Go-Live dates.

About the team

Amazon Logistics (AMZL) is responsible for last mile delivery worldwide. Our GFP team defines the future of this expanding business by building the safest and most sustainable fleet of delivery vehicles.

BASIC QUALIFICATIONS

• Bachelor’s degree in a relevant field
• Proven ability to deliver results through others via matrix management and stakeholder engagement
• Experience influencing cross-functional teams at senior levels
• Strong partnership development with internal and external stakeholders
• Ability to work effectively across organizations, cultures, and management levels
• Excellent written and verbal communication skills
• Ability to manage upwards, prioritize, and drive change

PREFERRED QUALIFICATIONS

• MBA
• Experience in the logistics industry
• Six Sigma, PMP, or Prince2 certification
• Fleet management experience

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