FIX Analyst, Charles River Development, Assistant Vice President

Charles River Development; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

Charles River Development is seeking a Senior FIX Analyst based in Greater London, United Kingdom. The role involves managing complex FIX implementations, diagnosing software issues, and providing training related to the software.

Applicants should have a four-year degree in a technical field, seven years of work experience, and advanced knowledge of FIX protocol. A strong understanding of financial instruments is essential. This position supports both remote and on-site work.

Qualifications

• Seven years of overall work experience required.
• Advanced working knowledge of FIX protocol and financial instruments.
• At least five years of experience on the Charles River application.

Responsibilities

• Manage complex FIX implementations and upgrades.
• Respond to requests for technical assistance via phone, email, or in person.
• Diagnose software and connection issues.

Skills

FIX protocol experience

Financial knowledge

Analytical skills

Customer service skills

Education

Four year degree in a technical field

Job description

Job Description

• Manage complex FIX implementations and upgrades.
• Respond to requests for technical assistance via phone, email or in person (remotely or on-site).
• Diagnose software and connection issues and recommend the appropriate solution.
• Analyze problems, answer questions, and provide training related to the software.
• Identify and test workarounds for bugs or deficiencies in the software and/or associated FIX infrastructure.
• Research issues dealing with third party software.
• Follow a standard set of procedure and methods when responding to customer requests or inquiries.
• Conduct research on questions and issues using available information resources and other FIX Analysts.
• Keep a detailed log of all customer interactions and prepares resolution reports for issues reported by the customer.
• Maintain Best Practices for FIX Onboarding and Integrations.

Requirements

• Four (4) year degree in a technical field such as Finance, Economics, Mathematical Finance, Computer Information Systems, or relevant field.
• Seven (7) years of overall work experience.
• Advanced working knowledge of FIX protocol and its implementation/integration.
• Advanced financial knowledge with focus on Derivative instruments, Fixed Income, and Equity financial instruments.
• Prior trading support.
• At least five (5) years of experience on the Charles River application.

Skills & Key Activities

• All skills & activities of Senior FIX Analyst level.
• Evangelize standard support operating methods and processes to all levels of the support team.
• Management level thinking, demonstrates perceptive skills of situations, can see the larger picture of issues.
• Thought leader regarding product direction as it pertains to FIX integration product area. Engaged by product management and development for insights based on support experience.

CRD Application Knowledge

• Expert knowledge in FIX at both the technical and functional areas.
• Advanced understanding in two (2) additional major areas and five (4) additional minor product areas.

State Street is an equal opportunity and affirmative action employer.