Senior Financial Promotions Case Worker

Financial Conduct Authority; City of Edinburgh; Hybrid; GBP 52,000 - 62,000; Full time

Job summary

A financial regulatory body is seeking a Senior Financial Promotions Case Worker in Edinburgh. The role involves reviewing compliance referrals, conducting casework, and engaging with stakeholders to ensure regulatory standards are met. The ideal candidate should possess excellent analytical skills and experience in managing casework. This position offers hybrid working, a competitive salary ranging from £52,400 to £61,700, and a comprehensive benefits package including private healthcare and a non-contributory pension.

Benefits

25 days holiday plus bank holidays

Hybrid working (up to 60% from home)

Private healthcare with Bupa

Non-contributory pension (at least 8%)

Life assurance of eight times basic salary

Income protection

Qualifications

• Experience in casework and making risk-based decisions.
• Ability to engage with stakeholders effectively.
• Demonstrated responsibility and ownership of tasks.

Responsibilities

• Review referrals for compliance with regulations.
• Conduct casework related to financial promotions.
• Support colleagues with project and policy assessments.

Skills

Analytical skills

Risk-based decision making

Stakeholder engagement

Flexibility to change

Prioritization

Job description

Senior Financial Promotions Case Worker

Division – Financial Promotions

Salary - National (Edinburgh and Leeds) ranging from £52,400 to £61,700 London ranging from £57,700 - £67,000 per annum (Salary offered will be based on skills and experience)

About the FCA

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive.

The Financial Promotions & Enforcement Taskforce (FPET) is a department that straddles the FCA’s regulatory perimeter. The department has a wide remit covering both authorised and unauthorised activities in all sectors. FPET’s overarching role is to reduce harm arising from:

• Non-compliant financial promotions issued by authorised firms
• Unauthorised activity, scams, fraud and breaches of the Financial Promotions Order by unauthorised entities
• Scams and high-risk, non-standard investments where authorised firms are involved in the production and distribution of products.
• Other unregulated activity conducted by authorised firms that has the potential to cause significant customer harm and financial loss

What will you be doing?

• Review referrals received from consumers and other stakeholders into the team inbox, and proactively review current promotions for compliance with our rules, on a rota-basis
• Carry out casework, including understanding and identifying relevant financial promotion rule breaches and communicating these to firms
• Answer queries relating to the financial promotions regime and provide answers or recommendations for decision making, which will include assisting supervisors with queries
• Provide support to colleagues on project and policy work through assessing financial promotions, conducting research or running reports for review
• Draft letters to firms and/or consumers, tailoring the message appropriately to suit the audience
• Assist supervisors and portfolio leads through conducting portfolio analysis and inputting into planned communications to sectors/firms

What will you get from the role?

• Experience of a broad range of interesting and challenging cases, projects and policy work across all sectors
• Development of knowledge of a specialist area of the FCA Handbook
• Interesting work that delivers tangible benefits to consumers
• The opportunity to work with a range of colleagues in other FCA business areas
• The chance to build and maintain relationships with key internal and external stakeholders in order to develop the team’s objectives
• The opportunity to work in a friendly, supportive team environment where you will be encouraged to develop and progress

Which skills are required?

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process.

Minimum

• Prior experience of making risk-based decisions and prioritisation ensuring the most important work is done
• Prior experience engaging with stakeholders internally and externally
• Prior experience in a role where you were responsible for case work

Essential

• Good analytical skills and judgement - the ability to analyse information quickly and effectively and identify and present key issues in a clear and timely manner
• The ability to work with key stakeholders and build good relationships
• The ability to respond positively to challenges and to adopt a flexible approach to change, adapting working styles accordingly.
• The ability to manage a variety of competing tasks and issues, working both independently and as part of a team, prioritising appropriately and escalating where necessary.
• Ensuring work produced is of the highest standard.
• Ability to demonstrate ownership of, and responsibility for, work on an on-going basis

Our Values & Diversity

We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences.

We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

Benefits of working at the FCA

• 25 days holiday per year plus bank holidays
• Hybrid working (work from home up to 60% of your time)
• Private healthcare with Bupa
• A non-contributory Pension of at least 8% of basic salary each month
• Life assurance of eight times your basic salary
• Income protection

We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares.

Equal Opportunities

The FCA is an equal opportunities employer and welcomes applications from all sections of the community.