Senior Finance Systems Analyst - Remote ITSM Expert

Norton Rose Fulbright LLP; Newcastle upon Tyne; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Norton Rose Fulbright LLP, a global law firm, seeks a Senior Application Support Analyst to support the EMEA finance system (Aderant Sierra) and related FPMS. You will provide advanced technical support, manage SQL environments, and collaborate with IT and finance teams to improve systems and processes.

The role involves configuring Aderant Expert, iTimekeep and BillBlast, delivering ongoing improvements, and mentoring junior staff while upholding discretion and confidentiality across a large,

Qualifications

• Ideally degree educated and/or 5+ years of experience in similar roles.
• Excellent customer/user service abilities, demonstrated by resolving complex user issues.
• Deep technical and/or application support experience and/or expertise in finance practice management systems (FPMS).
• Advanced SQL proficiency, as well as the ability to run queries unsupervised.
• Experience working within structured ITSM frameworks, such as ITIL.
• Experience within a large, global law firm or other professional services environment.
• Familiarity with core finance processes (general ledger, accounts payable, accounts receivable, budgeting, forecasting).

Responsibilities

• User Support: support application users, and respond to queries and requests from fee earners, secretaries and finance operations staff.
• Troubleshooting and Root Cause Analysis: identify, analyse and resolve application problems, and minimise errors and downtime.
• Work with third party support providers, IT and finance operations to resolve logged issues.
• Application Support: lead the provision of advanced technical support for financial systems, their SQL environment(s) and related customisations and integrations, and oversee running of regular systems routines such as month/year end processing.
• Systems Configuration and Administration: configure system enhancements and customisations in line with user requirements and act as an administrator for Aderant Expert, iTimekeep and BillBlast to ensure the systems are available and meet business needs.
• Continuous Improvement: understand user requirements and requests, identify opportunities for system enhancements and work with teams to analyse, develop, test and implement changes.
• Improve and develop procedures and processes for all stakeholders.
• Mentorship: coach junior team members and provide technical guidance to improve team capabilities.

Skills

Customer service

Communication

Problem solving

Teamwork

Discretion

Tools

SQL

Aderant Expert

iTimekeep

BillBlast

FPMS

ITIL

Job description

Norton Rose Fulbright LLP, a global law firm, seeks a Senior Application Support Analyst to support the EMEA finance system (Aderant Sierra) and related FPMS. You will provide advanced technical support, manage SQL environments, and collaborate with IT and finance teams to improve systems and processes.

The role involves configuring Aderant Expert, iTimekeep and BillBlast, delivering ongoing improvements, and mentoring junior staff while upholding discretion and confidentiality across a large,