Senior Field Support Engineer - Glasgow / Surrounding Areas

Verelogic; Glasgow; On-site; GBP 100,000 - 125,000; Full time

Job summary

A tech support company is seeking a Distributed Field Support Engineer in Glasgow. Responsibilities include diagnosing and repairing PCs and printers, performing desk-side support, and covering site roles when necessary. Candidates should possess strong customer-facing skills and relevant experience in equipment maintenance.

Qualifications

• Must hold a full UK manual driving licence where required for the role.
• Respond promptly to any information requests from your line management.
• Be familiar with customer policies and processes, where applicable.

Responsibilities

• Diagnose, repair, and replace PCs, laptops, printers, servers, and retail equipment.
• Perform desk-side support for clients as requested.
• Cover site roles as required due to absence.
• Train on new technologies, such as AV or Cisco.

Skills

Operation knowledge of PCs, laptops, printers, and associated peripherals.

Strong customer-facing skills.

Experience with AV systems.

Trained in desktop, laptop, printer, and server maintenance.

Extensive knowledge of common software products.

Familiarity with key client-specific procedures.

BPSS (Baseline Personnel Security Standard) clearance.

SC Clearance

Job description

Overview

Job Title: Distributed Field Support Engineer

Location: Glasgow / surrounding areas

Salary: D.O.E

Responsibilities

• Diagnose, repair, and replace PCs, laptops, printers, servers, retail equipment, and associated peripherals.
• Perform desk-side support for our clients as requested.
• Assist other engineers in delivering services to our customers.
• Cover site roles as required due to planned or unplanned absence.
• Carry out any other reasonable request from your line management.
• Perform customer rebuilds and configuration at the desk.
• Undertake AV repairs and printer repairs.
• Carry out IMAC projects with minimal supervision.
• May be required to train on new technologies, such as AV or Cisco.
• Comply with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace.
• Maintain a professional and presentable appearance at all times.
• Must hold a full UK manual driving licence where required for the role.
• Respond promptly to any information requests from your line management.
• Be familiar with customer policies and processes, where applicable.
• Be approachable and open to training requirements related to the role.
• Maintain the skills and knowledge necessary to perform the role to the required standard.
• Embrace new technologies and adapt to change.
• Ensure company assets are kept in good working order and general condition.

Skills and experience

• Operation knowledge of PCs, laptops, printers, and associated peripherals.
• Familiarity with key client-specific procedures.
• Trained in desktop, laptop, printer, and server maintenance.
• Extensive knowledge of common software products.
• Experience with AV systems.
• Strong customer-facing skills.
• BPSS (Baseline Personnel Security Standard) clearance.
• SC Clearance