Senior Field SMR Technician

Kwik Fit; Birmingham; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Retail discounts

Kwik Fit services 50%

Wagestream access

Eye tests

Online GP

Cycle to work

Mortgage advice

Life assurance

Employee assistance

Paternity leave

Job summary

Kwik Fit in the United Kingdom is seeking an experienced Senior Field Technician to join our national field team, delivering advanced diagnostics, complex repairs, and expert problem-solving across ICE, hybrid, and EV vehicles.

You will support centres nationwide, respond to urgent callouts, mentor technicians, and lead safety and HV procedures. This is a hands-on, autonomous role requiring strong communication and a commitment to high workmanship standards.

Qualifications

• Strong expertise across ICE, hybrid, and EV systems.
• Advanced fault-finding and diagnostic capability.
• Comfortable using specialist tools and diagnostic equipment.
• Able to work independently and manage your workload.
• A confident communicator who can translate technical issues clearly.
• Passionate about supporting and developing others.
• Committed to health, safety, and high standards of workmanship.
• A continuous learner with a positive, solutions-focused mindset.
• Required Qualifications, Certificates or Licences.
• Full UK Driving Licence.

Responsibilities

• Respond to urgent and planned technical callouts.
• Deliver on-site diagnosis, repair and validation, including road testing.
• Coach and develop technicians across the network.
• Provide guidance and mentoring to centre teams.
• Lead technical excellence through advanced diagnostics.
• Carry out diagnostics across mechanical and electrical systems.
• Resolve complex, intermittent, and misdiagnosed faults with precision.
• Perform major repairs on engines, transmissions, and high‑voltage systems.
• Champion EV and hybrid safety with proper isolation procedures.
• Share insights on faults and trends and contribute to bulletins.

Skills

ICE systems

Hybrid systems

EV systems

Advanced diagnostics

Fault-finding

Diagnostics equipment

Independent working

Clear communicator

Mentoring others

Continuous learning

Education

Full UK Driving Licence

Tools

Diagnostic equipment

Job description

Field based - with regional and national travel required. As a trusted technical specialist, you will: Support Centres in the Field.

• Respond to urgent and planned technical callouts.
• Deliver on-site diagnosis, repair and validation including road testing.
• Provide rectification backup to support customer experience if things go wrong.
• Collaborate closely with centre teams to prioritise and resolve issues Coach & Develop Others.
• Provide guidance and mentoring to technicians across the network.
• Build confidence and technical capability within centre teams.
• Support technical investigations and customer queries with clear insights Shape Continuous Improvement.
• Share insights on emerging faults and trends.
• Contribute to technical bulletins and training materials.
• Act as a key link between field experience and internal teams Lead Technical Excellence.
• Carry out advanced diagnostics across mechanical and electrical systems.
• Resolve complex, intermittent, and misdiagnosed faults with precision.
• Perform major repairs including engine, transmission, and high-voltage systems Champion EV & Hybrid Safety.
• Apply high-voltage isolation procedures confidently.
• Replace and repair EV components (inverters, compressors, etc. )
• Maintain full compliance with EV safety protocols.

The Day to Day

Were looking for an experienced Senior Field Technician to join our expert field team, supporting centres across the UK with advanced diagnostics, technical problem-solving, and specialist repair work.

This is a high-impact, hands-on role where youll work across ICE, hybrid, and electric vehicles, acting as the go-to technical expert and helping keep our customers safe on the road.

Who we're looking forYoure a skilled problem-solver who thrives in a fast-paced, independent role and wants to support others in developing technical skills and knowledge.

• Strong expertise across ICE, hybrid, and EV systems.
• Advanced fault-finding and diagnostic capability.
• Comfortable using specialist tools and diagnostic equipment.
• Able to work independently and manage your workload.
• A confident communicator who can translate technical issues clearly.
• Passionate about supporting and developing others.
• Committed to health, safety, and high standards of workmanship.
• A continuous learner with a positive, solutions-focused mindset
• Required Qualifications, Certificates or Licences.
• Full UK Drivers Licence.

The Perks

At Kwik Fit, we recognise your expertise and reward it:

• Retail discounts at supermarkets and high street brands.
• Up to 50% off Kwik Fit services.
• Wagestream access your wages early.
• Free eye tests and discounted glasses.
• 24/7 online GP service.
• Cycle-to-work scheme.
• Free mortgage advice.
• Life assurance.
• Employee Assistance Programme.
• Full-pay paternity leave.

About us

If you thrive on solving complex problems, enjoy working autonomously, and want to make a real impact across a national network this is your opportunity.

help shape the future of automotive expertise at Kwik Fit.