Senior Field SMR Technician

Kwik Fit; Basingstoke; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Retail discounts

Up to 50% off Kwik Fit services

Wagestream access your wages early

Free eye tests and discounted glasses

24/7 online GP service

Cycle-to-work scheme

Free mortgage advice

Life assurance

Employee Assistance Programme

Full-pay paternity leave

Job summary

Kwk Fit operates across the UK with a senior field technician role, serving centres nationwide. You will perform advanced diagnostics, repairs and validation on ICE, hybrid and EV systems, including on-road testing, while acting as the technical expert for the network.

The role requires strong problem-solving ability, independent working style and a commitment to health, safety and high standards. You will mentor technicians and share insights to continuously improve service quality.

Qualifications

• Strong expertise across ICE, hybrid and EV systems.
• Advanced fault-finding and diagnostic capability.
• Comfortable with specialist tools and diagnostic equipment.
• Independent worker capable of managing workload.
• Clear communicator of technical issues.
• Mentor and develop others.
• Commitment to health, safety and workmanship.
• Willing to travel to field locations.
• Full UK driving licence is required.

Responsibilities

• Support Centres in the Field with on-site diagnosis, repair and validation including road testing.
• Respond to urgent and planned technical callouts.
• Provide rectification backup to support customer experience if things go wrong.
• Coach and develop technicians across the network.
• Build confidence and technical capability within centre teams.
• Lead Technical Excellence with advanced diagnostics across mechanical and electrical systems.

Skills

Advanced diagnostics

Electrical & mechanical

Independent worker

Effective communicator

Mentoring others

Education

Full UK Driving Licence

Tools

Diagnostic equipment

Job description

Field based - with regional and national travel required. As a trusted technical specialist, you will: Support Centres in the Field.

• Respond to urgent and planned technical callouts.
• Deliver on-site diagnosis, repair and validation including road testing.
• Provide rectification backup to support customer experience if things go wrong.
• Collaborate closely with centre teams to prioritise and resolve issues Coach & Develop Others.
• Provide guidance and mentoring to technicians across the network.
• Build confidence and technical capability within centre teams.
• Support technical investigations and customer queries with clear insights Shape Continuous Improvement.
• Share insights on emerging faults and trends.
• Contribute to technical bulletins and training materials.
• Act as a key link between field experience and internal teams Lead Technical Excellence.
• Carry out advanced diagnostics across mechanical and electrical systems.
• Resolve complex, intermittent, and misdiagnosed faults with precision.
• Perform major repairs including engine, transmission, and high-voltage systems Champion EV & Hybrid Safety.
• Apply high-voltage isolation procedures confidently.
• Replace and repair EV components (inverters, compressors, etc. )
• Maintain full compliance with EV safety protocols.

The Day to Day

Were looking for an experienced Senior Field Technician to join our expert field team, supporting centres across the UK with advanced diagnostics, technical problem-solving, and specialist repair work.

This is a high-impact, hands-on role where youll work across ICE, hybrid, and electric vehicles, acting as the go-to technical expert and helping keep our customers safe on the road.

Who we're looking forYoure a skilled problem-solver who thrives in a fast-paced, independent role and wants to support others in developing technical skills and knowledge.

• Strong expertise across ICE, hybrid, and EV systems.
• Advanced fault-finding and diagnostic capability.
• Comfortable using specialist tools and diagnostic equipment.
• Able to work independently and manage your workload.
• A confident communicator who can translate technical issues clearly.
• Passionate about supporting and developing others.
• Committed to health, safety, and high standards of workmanship.
• A continuous learner with a positive, solutions-focused mindset
• Required Qualifications, Certificates or Licences.
• Full UK Drivers Licence.

The Perks

At Kwik Fit, we recognise your expertise and reward it:

• Retail discounts at supermarkets and high street brands.
• Up to 50% off Kwik Fit services.
• Wagestream access your wages early.
• Free eye tests and discounted glasses.
• 24/7 online GP service.
• Cycle-to-work scheme.
• Free mortgage advice.
• Life assurance.
• Employee Assistance Programme.
• Full-pay paternity leave.

About us

If you thrive on solving complex problems, enjoy working autonomously, and want to make a real impact across a national network this is your opportunity.

help shape the future of automotive expertise at Kwik Fit.