Senior Field Service Engineer – Complex Systems

Schneider Electric; Greater London; On-site; GBP 50,400 - 75,600; Full time

Benefits offered by this job

Health and life insurance

Paid time off

Flexible work options

Retirement savings plans

Job summary

Schneider Electric is seeking a Specialist Senior Service Representative in the United Kingdom to diagnose complex issues, lead maintenance projects, and deliver technical consulting for customer success. You will guide field service engineers, coordinate across teams, and help optimize performance while ensuring safety and compliance.

This UK-based role offers a comprehensive Total Rewards package including health and life insurance, paid time off, flexible work options, and retirement savings

Qualifications

• Strong collaboration skills to work across functions and drive solutions in a technical ecosystem.
• Ability to explain complex technical information clearly to diverse audiences with confidence.
• Proactive approach that anticipates challenges and identifies opportunities before they're asked for.
• Comfort juggling multiple priorities while upholding quality, safety, and compliance standards.

Responsibilities

• Diagnose and resolve complex system issues using root cause analysis and collaboration with engineering experts
• Oversee installation, commissioning, and preventive maintenance to ensure system reliability and safety
• Deliver technical consulting to customers and internal teams to uncover needs and support business development
• Guide field service engineers and coordinate across teams to provide seamless, high‑quality service solutions

Skills

Active Listening

Customer Support

Maintenance & Repair

Predictive Maintenance

Problem Solving

Resilience

Safety Standards

Technical Documentation

Job description

Schneider Electric is seeking a Specialist Senior Service Representative in the United Kingdom to diagnose complex issues, lead maintenance projects, and deliver technical consulting for customer success. You will guide field service engineers, coordinate across teams, and help optimize performance while ensuring safety and compliance.

This UK-based role offers a comprehensive Total Rewards package including health and life insurance, paid time off, flexible work options, and retirement savings