Senior Field Service Engineer (Automation)

TN United Kingdom; London; On-site; GBP 50,000 - 76,000; Full time

Job summary

An innovative firm is seeking a Senior Field Service Engineer to enhance lab automation across the UK. This role is pivotal in ensuring clients' systems operate efficiently, minimizing downtime and optimizing performance. You'll collaborate with a passionate team dedicated to empowering scientists through cutting-edge technology. Enjoy the opportunity to grow both personally and professionally while making a significant impact in the life sciences sector. If you're ready to embrace a dynamic environment that fosters innovation and teamwork, this position is for you.

Benefits

Professional Development

Team Events

Flexible Working Hours

Qualifications

• Proven experience in a similar role with a focus on automation.
• Experience with robotics or laboratory hardware.

Responsibilities

• Monitor and support the Service Desk, responding to customer tickets.
• Ensure all field service documentation is accurate and up to date.

Skills

Problem Solving

Communication Skills

Attention to Detail

Education

Experience in Field Service Engineering

Experience with Robotics

Tools

Jira

Control Panels

Electrical Circuits

Job description

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Client:

Automata

Location:

London, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

c308b4bd839c

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

: 4 : 50,000 - 76,000 : 8% performance-based, discretionary
Working between our London offices and our customer sites, across the UK.

At Automata , to transform how scientists work by making automation accessible to every lab in the world. We believe that by giving labs the power to automate, we can unlock discoveries that will shape the future of life sciences—from diagnostics and drug discovery to synthetic biology.

But we’re more than just a company disrupting the industry—we're a team of innovators, problem-solvers, and creators passionate about empowering scientists. Our platform combines hardware and software to streamline workflows, making lab automation fast, flexible, and affordable. This means our customers can focus on groundbreaking research, while we take care of the rest.

Why Work at Automata?

• Impact : Your work will directly contribute to advancements in science and medicine, supporting labs around the globe as they push boundaries in research and innovation.
• Innovation : You’ll be part of a team solving complex problems (seriously, no one else has figured out how to do this yet), using cutting-edge technology (we have robots).
• Growth : . Whether through hands-on experience, professional development, or collaborative projects, you’ll grow both professionally and personally.
• Community : Join a diverse, passionate team that (golf Thursday, Soccer once a month, movie nights whenever we fancy it).

We are looking for a Senior Field Service Engineer (Automation) whose mission is to be customer focused, able to adapt to different situations with good problem solving skills around automated installations. Must be able to lead the immediate team, work with other teams, have good communication skills and be willing to travel around the UK and Europe.

Why is this role important for Automata?

This position ensures our clients' systems run efficiently, minimising downtime, optimising performance, and providing essential support for complex automation processes. The Senior Field Services Engineer will play a key role in helping customers achieve greater operational efficiency through our cutting-edge technology and workflows.

In this role you will be responsible for?

• Monitoring and supporting the Service Desk, responding to customer tickets
• Ensuring all tickets are dealt with and close correctly
• Responsible for the field service team documentation, ensuring all relevant documentation is up to date, accurate and punctual
• Supporting automated platforms at customer sites
• Supporting automated platforms at Automata HQ and our build facility
• Customer and external engineer training
• Assisting Deployment team with installation duties

What does it take?

• Proven experience working in a similar role
• Experience working with robotics or laboratory hardware, control panels and electrical circuits.
• Attention to detail in your work.

Nice to haves:

• General service desk and Jira experience would be useful, although not essential.
• Experience of working within a laboratory environment.

What gets us excited?

We’re passionate about the future of Technology and Automation and our growing success is built upon like minded individuals who share our passion.

You are excited about joining a dynamic and dedicated team that continuously innovates to enhance its platform and contribute to the advancement of science. You’re eager for the opportunity to grow, develop, and expand your skills as you progress in your career.

If this sounds like a good fit and has ticked the right boxes, you will love having the opportunity to build something that immediately adds value.

We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination of any kind based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status is strictly prohibited.