Senior Field Sales Manager

Samsung Group; Ottershaw; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading technology company in Ottershaw is looking for a dynamic leader to manage a team focused on delivering exceptional sales and customer experiences. You will be responsible for budget management, team development, and driving operational efficiencies. The role offers a hybrid working model and benefits including performance bonuses and discounted products.

Benefits

Bonus scheme linked to performance

Car allowance

Pension contribution

25 days holiday plus bank holidays

Access to product discounts

Volunteering days

Qualifications

• In-depth knowledge of shopper journey.
• Able to handle multiple high-profile tasks.
• Passion for detail and delivery.
• Solution-based problem solver.

Responsibilities

• Develop a super team delivering world-class sales & customer experience.
• Drive efficiencies and innovation across operation to reduce costs.
• Handle onboarding and offboarding processes for team members.
• Accountable for managing team aligned with company processes.
• Incorporate consumer feedback into strategies.

Skills

Negotiation skills

Budget management

Project management

Analytical skills

Communication skills

Leadership skills

Problem-solving

Job description

Overview

Why join our team? Join the "World's Best Employer" (Forbes' annual list) and work within a team striving to lead the way for innovation within the instore TV/AV experience. As a business we have continued to go from strength to strength and you would be key to delivering the best in the World instore Customer Experience and Sales Performance.

Responsibilities

• Development of a super team of colleagues delivering the best in the world sales & customer experience.
• Deliver the weekly, monthly, quarterly and yearly budgets for Retail Sales.
• Handle and hold to account our field marketing agencies across multiple critical metrics.
• Deliver improvements in our return ratios for field investment.
• Represent and Promote Samsung TV/AV to Retail Customers ensuring a strong working relationship to ensure the strongest share of voice for Samsung within TV/AV in all stores.
• Represent and Promote Samsung TV/AV to retailers to ensure a strong working relationship to ensure their colleagues are delivering the Samsung objectives, ensuring a clear joint business plan, to drive Samsung SOB across a cohort of critical metrics.
• Drive efficiencies and innovation across the operation to reduce cost.
• Ability to both plan ahead and deliver multiple projects simultaneously, under tight deadlines and to the standard that a top global brand should expect.
• Have a robust rhythm and routine to ensure stakeholders across SEUK / Europe & Suwon are aligned to all activity.
• Influence and shape Global plans by developing strong relationships with the Suwon team.
• Provide clarity on strategy, team purpose & value and define the key areas of focus and direction.
• Support the development of your team through regular mentoring, coaching and feedback, 1:1s and on the job learning opportunities.
• Role model inclusion for your team to build trust and psychological safety.
• Ensure communication with your team is a core focus area including cascade of information from LT's and relevant business updates.
• Handle the onboarding, offboarding process and the entirety of the colleague lifecycle process for all team members.
• Handle all annual people management cycles such as goal setting, evaluation and salary reviews to a high quality and in a timely manner.
• To be accountable for ensuring your team are aligned with company processes and procedures; such as compliance, meeting mandatory business cyclical deadlines, and understanding what we value. Consistent delivery against the roles key responsibilities, whilst building a relationship both internally and externally to drive forward Sales.
• Reducing cost, whilst improving in-store experience to ensure it\'s the best in the world.
• It will be our consumers that tell us if we\'re getting it right, so ensuring that their input is incorporated into every thought and ultimately every activation will be key.
• A forward thinker, not settling for mediocrity and ensuring no stones are left unturned to drive a strong sales performance with a consistent record.
• In-depth knowledge of shopper journey.
• Confirmed project management skills.
• Able to handle multiple, high-profile tasks.
• Able to communicate with & present to Senior team members.
• Able to provide evidence of developing and leading a super team.
• Passion for detail and delivery.
• Solution-based problem solver.
• Confirmed knowledge of insight.
• Able to track Analytics (Sales Trends/IHS).
• Strong negotiation skills.
• Strong numerical skills and budget management capability.
• Ability to turn insight into action.

Benefits

• Hybrid working - 3 days in the office and 2 days at home per week.
• Bonus scheme linked to individual, team and company performance.
• Car allowance.
• Pension contribution.
• Three volunteering days each year.
• Holiday - 25 days plus bank holidays and an additional day off for your birthday.
• Access to discounts on a wide range of Samsung products.
• Access to a discount shopping portal.