Senior Family Support Worker

NHS; Molesey; On-site; GBP 30,000 - 35,000; Full time

Job summary

A healthcare provider is looking for a compassionate Senior Family Support Worker to deliver emotional support to families facing childhood cancer. You will manage a small team, oversee caseloads, and coordinate hospital visits. The ideal candidate will possess experience in supervising staff and supporting families through challenging circumstances. This role requires strong communication skills and a relevant professional qualification.

Qualifications

• Experience in supervising, coordinating, or supporting the management of staff or volunteers.
• Background in health, education, care, or related field.
• Full UK driving licence and access to a car.

Responsibilities

• Manage a team of Family Support Workers.
• Oversee caseloads and conduct monthly reviews.
• Build and maintain strong working relationships with hospital teams.

Skills

Experience in supervising staff or volunteers

Ability to support children and families

Strong communication skills

Knowledge of safeguarding

Background in health, education, or social support

Education

Relevant professional qualification (e.g., social work, nursing)

Experience in family support setting

Job description

Were looking for acompassionate and experienced Senior Family Support Worker to work alongsideour Family Support Managerin delivering emotional and practical, needs-led support to families facing childhood cancer or life-challenging condition.

Main duties of the job

Youll hold a smallcaseload of families while also supporting the smooth running of ourservicehelping to coordinate hospital visits, review caseloads, and ensurefamilies get the right help at the right time. Youll play a key role inbuilding strong relationships with hospital teams, supporting servicedevelopment, and deputising for the Family Support Manager.

This role covers managementof our caseload of families across London and Surrey, supporting familieslinked to our hospital partnerships including Kingston, Royal Marsden, StGeorges, Epsom, St Peters and Royal Surreywith the Evelina ChildrensHospital joining in the future.

About us

We support familiesacross London, Surrey and Sussex whose children are facing cancer or alife-challenging condition. Were there whatever the outcome, for as long asneeded, so that no family has to cope alone.

Job responsibilities

Leadership& Team Support

Manage a team of Family SupportWorkers.

Oversee caseloads and conductmonthly reviews.

Ensure regular hospital visitsare co-ordinated and met as planned, adjusting in line with need.

Support the allocation ofreferrals across the team to make sure families receive timely and appropriatesupport.

Contribute to the recruitment,supervision, and development of Family Support Workers.

Deputise for the Family SupportManager when needed, including leading team meetings and taking minutes.

Participate in the weekendon-call rota.

Family SupportDelivery

Hold a small caseload,providing empathetic, non-judgemental emotional and practical, needs-led,support.

Plan and attend family events,working with external suppliers where needed.

Provide regular visits tonominated hospitals and ensure families are linked in with appropriate services.

Participate inmultidisciplinary meetings, safeguarding boards, and service planningdiscussions.

Hospital& Community Partnerships

Buildand maintain strong working relationships with hospital teams and communitypartners.

Maintainregular contact with paediatric teams to share patient updates and identify newneeds.

Deliverpresentations and training to raise awareness of Momentum.

Identify new partnership and referral opportunities in clinical andcommunity settings.

Support thetransition of hospital services from the Royal Marsden to Evelina LondonChildrens Hospital.

ServiceMonitoring & Development

Supportthe Family Support Manager in delivering service outcomes and contributing tooperational planning.

Assistin monitoring budgets and ensuring services align with the operational plan.

Maintainaccurate and timely records to support reporting requirements.

Providecase studies and updates to support fundraising and communications.

Organisational Contribution

Deputy DesignatedSafeguarding Lead

Attendrelevant training and family support events (including evenings/weekends).

Provideinsights and case studies to support fundraising and communications.

Attendoccasional family events and community activities.

ChampionMomentums values and safeguarding standards in all areas of work.

Person Specification

Experience

• Experience in supervising, coordinating, or supporting the management of staff or volunteers.
• Experience working directly with children and families.
• Background in health, education, care, social support or related field.
• Experience supporting individuals through challenging circumstances, ideally including serious illness.
• Strong understanding of safeguarding, with confidence in identifying and responding to concerns.
• Knowledge of the emotional impact of serious illness and bereavement on families.
• Excellent communication, organisation, and digital skills.
• Experience working as part of a multidisciplinary team.
• Full UK driving licence and access to a car.
• Reliable internet connection and suitable space for remote working.
• Relevant professional qualification (e.g., social work, nursing, education, counselling) or equivalent experience.
• Experience working in a charity or family support setting.
• If you are passionate about making a difference in the lives of children, young people, and families, wed love to hear from you.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.