Senior Facilities Coordinator

mydentist Group Limited; Kearsley; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Senior Facilities Coordinator, where you will be part of a dedicated team focused on enhancing facilities management. This role offers a unique opportunity to optimize workflows and support practices across the UK’s leading dental network. You will be responsible for handling incoming calls, managing maintenance issues, and ensuring compliance with facilities processes. With a commitment to employee well-being and a supportive environment, this position not only allows for professional growth but also fosters a culture of respect and teamwork. If you're passionate about making a difference, this is the role for you.

Benefits

Free onsite parking

Holidays rising to 27 days

Annual bonus scheme

Health and wellbeing benefits

Access to discounts at major brands

Recognition schemes

Qualifications

• Experience in a call/contact center is desirable.
• Knowledge of facilities processes is important.

Responsibilities

• Answer incoming calls promptly and minimize handling time.
• Prioritize CAFM/IFS related jobs and maintain compliance.

Skills

Call/contact centre experience

Facilities processes and practices knowledge

Tools

CAFM/IFS

Job description

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Your future, as a Senior Facilities Coordinator at mydentist

You'll be joining our Facilities team within our office called Support Centre, which is in Greater Manchester (M26 1GG).

• The role is permanent and full time
• Based at the Support Centre
• Supportive and experienced team
• You will benefit from free onsite parking and Kearsley train station is just a short walk away
• With an onsite mini market shop and casual seating space inside and outside (for the sunnier days)

Your future, with us

Working at mydentist means you'll be part of the UK's leading dental network. Here, you'll be trusted to do your best work, balancing your career around your life. We're ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team everyone is free to be themselves, where respect is a given and we're always there for one another.

Your future, your benefits

• Competitive salary
• Holidays rising to 27 days per year with service (plus bank holidays)
• Annual Support Centre bonus scheme
• Health and wellbeing benefits; including a virtual GP service and Employee Assistance Programme helpline which includes free counselling sessions
• Access to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access making it possible to save hundreds of pounds a year
• Recognition schemes including Support Centre Heroes and service awards

Your future, your role

As a Senior Helpdesk Coordinator, you'll be:

• Incoming calls are answered promptly with average handling time minimised
• CAFM/IFS related jobs are prioritised accordingly
• Failed PPM tasks are issued as new work orders to maintain compliance across all assets
• Work with contractors to process all uplifts/CAPEX requests, enabling the Facilities Manager to make the right commercial repair/replace decision to optimise revenue delivery
• Work with contractor supply chain to ensure 3-way visibility of all maintenance issues via the B2B portal
• CAFM/IFS Process & Systems Lead - To optimise CAFM/IFS as a helpdesk system to improve workflow/delivery to practices

Enjoy being part of a team that's passionate about supporting our practices and ultimately helping the nation smile.

Experience

• Call/contact centre experience (or similar) desirable
• Reasonable working knowledge of Facilities processes and practices

Your future starts here

Build a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with the support of a caring and inclusive team who support one another.

Click to apply now!