Senior Experience Designer - Nectar 360 B2B

301159

FULL_TIME

Other

Permanent

Holborn Store Support Centre, Sainsbury's Supermarkets Ltd 33 Holborn, London Greater London, EC1N 2HT

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Think about the scale it takes for us to feed the nation. The level of data, transactions and variety it involves. Then you’ll realise that ours is a modern software engineering environment because it has to be. We’ve made serious investment into a Tech Academy and into setting standards and principles. We iterate, learn, experiment and push ways of working such as Agile, Scrum and XP. So you can look forward to awesome opportunities in everything from AI to reusable tech.

Senior Experience Designer B2B - Nectar 360

Division/Dept
Retail and Digital / Customer Experience

Location
London Holborn Support Centre / Remote

Reporting to
Experience Design Manager - Media Agency (Nectar 360)

In a nutshell

At Sainsbury’s we believe that the customer, colleagues and suppliers should be at the heart of everything we do. Our vision is to create the easiest, most enjoyable digital experiences that better serve our users ever-changing needs. We work across a range of services, products, touchpoints and tools to deliver distinctive, integrated, and consistent experiences for our customers and colleagues across Sainsbury’s Group (which includes Sainsbury’s Food, Argos, Bank, Nectar, Nectar 360, Tu and Habitat).

We drive brilliant end-to-end experiences across all our brands, operating in agile teams and squads, and working collaboratively with teams right across the business to make the most of the exceptional knowledge, insight and talent across the division.

This role

This role is focused in the exciting B2B world of Nectar 360 Media Agency, which is a fully integrated loyalty, insights and media services agency that builds loyalty and personal connections with customers for the biggest UK and global brands.

With more than 22 billion rows of Sainsburys data and granular shopping insights from 19 million customers, we have the full picture of what Sainsbury’s shoppers love now and what they will come to love in the future. By looking at what customers buy or not, we gather insights to help Brands develop integrated communication strategies and campaigns.

As a Senior Experience Designer you’ll lead the creation of design concepts and solutions for some of the most complex Nectar 360 Media Agency products, services, propositions and experiences. You will be responsible for understanding how our suppliers and colleagues interact with us and what their needs and pain points are. Then alongside our business needs, you’ll design engaging digital tactical and strategic solutions based on data, insight and research that create simple, intuitive experiences for users, harnessing AI and future technologies to create industry leading products and services.

You will work in an agile, collaborative environment with cross-functional teams and stakeholders and will need to feel comfortable working in product teams. You will approach design inclusively and use insights and evidence to back-up your ideas, plan and structure, and deliver your work to turn complex challenges into easy, enjoyable experiences for our colleagues and suppliers.

You will be working within a team of internal experienced designers, product managers and engineers alongside stakeholders from other parts of the operation who will rely on your knowledge of user experience, accessibility, and interaction design. You’ll also work alongside third-party external design and research agencies to harness specific expertise where needed.

The ideal candidate will have spent time in a mid-weight or Senior Design role in a B2B setting, be used to solving problems independently and collaboratively and advocate and influence for user-centric outcomes and approach. Existing knowledge and previous experience of using and integrating AI solutions into products and services is also key for this role.

Within the Experience Design team you will have the opportunity to work in a dynamic environment in a sector that is going through unprecedented digital transformation, as well as a commitment to work with you to drive your development. We also offer a collaborative culture, a flexible approach to working and lots of colleague benefits.

What you need to do

1. Identify, define and deliver solutions and opportunities for new propositions, services, products and experience areas that deliver value to suppliers and colleagues, and are directly aligned with Sainsbury’s Group vision and KPIs.
2. Lead all phases of end-to-end user-centred design through a data-informed, test-and-learn approach.
3. Champion the voice of the user through your work, organising and conducting user research and user testing to inform concepts and validate designs, and bringing stakeholders on the same journey.
4. Collaborate & align with key stakeholders around roadmap features, strategic vision and prioritisation.
5. Consider the wider Sainsbury’s and Nectar 360 ecosystem when designing concepts and solutions that are aligned with our strategic vision.
6. Lead, manage and influence stakeholders and project teams through a user-centred design approach whilst balancing business challenges and strategic vision.
7. Work with copywriters to brief new content needs across product modules as well as review the implementation of copy across sprints.
8. Coordinate with third party agencies: Act as a liaison between internal, external teams and development squads to ensure new UX and UI directions are feasible, aligned with business goals, and implemented in upcoming sprints.
9. Gather and prioritise feature requirements as well as ensuring smooth handovers to Engineering teams.
10. Run workshops with cross-functional teams to inspire user-centred design thinking.
11. Inspire, coach and motivate junior members of the design community.
12. Work with the Guidelines team to continuously evolve our design system and guidelines and champion their adoption and implementation.
13. Consistently embed inclusive design principles in your work and encourage throughout the team.
14. Work comfortably in or out of product teams, and proactively collaborate with cross-functional teams, championing best practice for design thinking in an agile environment.

What you need to know and show

1. You will bring a wealth of knowledge with you as a previous Product, Service, UX or UI designer in a B2B setting, ideally for a big brand. Previous experience working in the Media Buying and Planning sector would be an advantage.
2. High level of creativity, problem-solving skills.
3. Previous experience of creating and integrating AI solutions into products and services.
4. Adept at collaborating with and influencing stakeholders through a range of agile methods, including workshops – championing the voice of the user whilst balancing business objectives.
5. Utilise a broad range of UX tools and techniques with portfolio evidence of these deliverables.
6. A thorough technical understanding of inclusive design frameworks.
7. Expert skills with Figma, and rapid prototyping tools.
8. Knowledge of best practices and emerging digital and retail technologies and trends.
9. Wide range of experience in user-centred design and usability best practices.
10. Methods and practices of usability research and confidence in conducting research and interpreting results.
11. Ability to demonstrate the behavioural competencies of this role, including initiative, flexibility, influencing, negotiating, strong communication skills and ability to deal with ambiguity.
12. An outstanding portfolio, showcasing your talent, skills, process and experience.
13. Proactive collaboration with the Media Agency Experience Design Manager and Head of Experience Design on experience and design strategy.
14. Proactive collaboration with project teams, the design community and senior stakeholders alike.
15. Ability to manage multiple, changing priorities, and work with diverse personalities and complex dynamics.

What decisions I can make including budget

Design decisions that improve the customer’s user experience.

Directly or indirectly manages

This is not a line management role, but you will be expected to play an active role in guiding and mentoring more junior colleagues in the team.

Support we will provide

1. Include the resources available e.g. Sainsbury’s intranet (OurSainsburys).
2. Generic Sainsbury’s L&D, line management support.
3. A thriving design culture, opportunity to discuss and share work with open, collaborative feedback.
4. A mature design system and set of standards to work with.
5. Research, accessibility and UX copywriting expertise.

Grade

C5

We are committed to making Tech a place where people love to work where diverse and engaged team make a purposeful contribution. Sainsbury’s is committed to being the most inclusive retailer, and flexible working including job sharing is welcomed wherever possible. In Tech we welcome such conversations and are proud to champion a diverse and inclusive culture.

We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new - whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:

Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform.

Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme, you will also be eligible for private healthcare too.

Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.

Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).

Salary: Competitive Plus Benefits

Location: Holborn Store Support Centre, London, EC1N 2HT

Contract type: Permanent

Business area: Sainsbury's Tech

Closing date: 02 May 2025

Requisition ID: 301159