Senior Experience Design Researcher - Nectar 360

TN United Kingdom; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the UK seeks a Senior Experience Design Researcher to create user-centered designs across digital platforms. The role involves collaborating with teams to deliver seamless experiences and advocating for inclusive design principles. Ideal candidates will have extensive experience in design research, strong communication skills, and the ability to manage research projects effectively.

Benefits

Discounts

Pensions

Health plans

Flexible working options

Qualifications

• Extensive experience as an Experience Design Researcher with a major brand.
• Proven ability in managing qualitative and quantitative research projects.

Responsibilities

• Identifying and delivering solutions aligned with business goals and user needs.
• Conducting user research and testing to inform designs.
• Leading and inspiring design teams and stakeholders.

Skills

User-centered design

Inclusive design

UX design processes

Research interpretation

Stakeholder engagement

Strategic thinking

Tools

Figma

Job description

Social network you want to login/join with:

Senior Experience Design Researcher - Nectar 360, London

Client: Sainsbury's

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 842b75f2fa9c

Job Views: 2

Posted: 17.05.2025

Expiry Date: 01.07.2025

Job Description:

Role

Senior Experience Design Researcher - Nectar 360

Division/Dept

Tech

Reporting to

Head of Product - Media Agency

In a nutshell

At Sainsbury’s, we believe that the customer, colleagues, and suppliers should be at the heart of everything we do. Our vision is to create the easiest, most enjoyable digital experiences that better serve our customers’, colleagues’, and suppliers’ ever-changing needs. We work across various services, products, touchpoints, and tools to deliver distinctive, integrated, and consistent experiences for our customers and colleagues across Sainsbury’s Group (including Sainsbury’s Food, Argos, Bank, Nectar, Nectar 360, Tu, and Habitat).

We aim to deliver brilliant end-to-end experiences across all our brands in-store and online, operating in agile teams and squads, and collaborating across the business to leverage our collective knowledge, insight, and talent.

This role

This position is within N360 Media Agency, a fully integrated loyalty, insights, and media services agency that builds loyalty and personal connections with customers for major UK and global brands. With extensive data and granular shopping insights from 19 million customers, we understand what Sainsbury’s shoppers love now and what they will love in the future. By analyzing purchasing behaviors, we help develop integrated communication strategies and campaigns.

As an Experience Designer, you will design and deliver seamless experiences across digital platforms, understanding user needs, pain points, and business requirements, and translating these into effective solutions.

You will collaborate with cross-functional teams, stakeholders, and third-party agencies to create user-centered designs that are accessible and engaging.

The ideal candidate has experience in a mid-weight design role, solving problems independently, and advocating for data-driven, insight-led design. You will employ design thinking, gather stakeholder feedback, and ensure inclusive design principles are embedded in your work.

Responsibilities include:

• Identifying and delivering solutions aligned with business goals and user needs
• Leading and inspiring design teams and stakeholders
• Conducting user research and testing to inform designs
• Designing concepts that fit within Sainsbury’s ecosystem and strategic vision
• Managing stakeholder relationships and facilitating workshops
• Contributing to evolving design systems and guidelines
• Promoting inclusive design principles
• Collaborating in an agile environment and fostering best practices

Requirements:

• Extensive experience as an Experience Design Researcher, preferably with a major brand
• Strong behavioral competencies: initiative, flexibility, communication, influence
• Proven ability in managing qualitative and quantitative research projects
• Skill in synthesizing research into actionable insights
• Excellent storytelling and presentation skills
• Stakeholder management and influencing skills
• Experience working in multidisciplinary agile teams
• Strong planning, organizational, and curiosity about user behavior

Skills:

• User-centered and inclusive design expertise
• Proficiency with UX design processes, collaboration, and co-creation
• Design and prototyping skills using Figma or similar tools
• Research interpretation and stakeholder engagement abilities
• Strategic thinking and adaptability

Additional info:

This is not a line management role but may include mentoring opportunities. Support includes access to Sainsbury’s intranet, L&D programs, a collaborative culture, and a range of benefits, including discounts, pensions, health plans, and flexible working options. We promote diversity and inclusion and support work-life balance, offering generous leave and family support policies.