Senior/ Executive, Service Quality (Healthcare)

JOBSTUDIO PTE. LTD.; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare recruitment agency based in Glasgow is seeking a Service Quality Coordinator to manage patient feedback, support service quality initiatives, and analyze data for senior management reports. The ideal candidate should have a Bachelor's degree and 2-3 years of experience in service or hospitality, preferably in healthcare. Proficiency in MS Office and strong communication skills are essential for this role.

Qualifications

• 2 – 3 years’ experience in service or hospitality, preferably with healthcare.
• Strong passion for service with excellent interpersonal, oral, and written communication skills.
• Able to multi-task, work independently, and manage projects effectively.

Responsibilities

• Manage and respond to patient feedback through multiple channels.
• Coordinate investigations with clinics and draft formal responses.
• Analyse feedback data and prepare monthly reports for senior management.

Skills

Interpersonal communication

Data analysis

Project management

Education

Bachelor Degree Level

Tools

MS Office (Excel, PowerPoint)

Job description

What you'll be doing

• Manage and respond to patient feedback through multiple channels, ensuring timely closure and accurate documentation in the Feedback Management System
• Coordinate investigations with clinics/ departments and draft formal responses, escalating complex cases as needed
• Analyse feedback data and prepare monthly reports for senior management
• Lead service quality initiatives, patient focus groups, surveys, and mystery audits
• Organise service excellence campaigns, recognition programmes, and Quality Day events to foster a culture of excellence
• Identify service gaps and propose improvements, training, and initiatives
• Provide secretariat support for service quality committees and workgroups
• Lead projects and vet editorial materials

What we're looking for

• Bachelor Degree Level
• 2 – 3 years’ experience in service or hospitality, preferably with healthcare
• Strong passion for service with excellent interpersonal, oral, and written communication skills
• Proficient in MS Office (Excel, PowerPoint) with data analysis skills
• Able to multi-task, work independently, and manage projects effectively

Interested applicants, kindly furnish us with your full and detailed resume in MS Words format and click "Apply Now" button.

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.

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JOBSTUDIO PTE LTD

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EA Personnel: Stephanie Toh

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