Senior Executive Briefing Specialist - London

Zoom Video Communications, Inc.; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading communication solutions company in the United Kingdom is seeking an experienced individual to own the lifecycle of executive briefings. This role involves partnering with account teams, curating content, and facilitating customer sessions. Ideal candidates will have over 4 years of experience in client-focused events, strong organizational and negotiation skills, and a passion for customer happiness. A commitment to using data for continuous improvement is essential in this dynamic environment.

Benefits

Health benefits

Work-life balance support

Opportunities for career growth

Qualifications

• 4+ years of experience in executive briefings or strategic customer engagements.
• Experience hosting in-person and hybrid briefings using technology.
• Ability to manage multiple programs simultaneously.
• Comfortable influencing across functions to enhance customer experience.

Responsibilities

• Own the lifecycle of executive briefings from intake to follow-up.
• Partner with account teams to shape customer experiences.
• Curate content for tailored presentations.
• Facilitate dynamic sessions for visiting customers.
• Ensure flawless logistics for events.
• Leverage data to track success metrics and improve future briefings.

Skills

Client-focused events

Storytelling

Organizational skills

Project management

Negotiation skills

Salesforce proficiency

Customer success understanding

Curiosity about products

Tools

Salesforce

Briefing software

AV systems

Conference room software

Job description

Responsibilities

• Own the full lifecycle of executive briefings—from intake and agenda design to on‑site facilitation and post‑event follow‑up.
• Partner strategically with account teams, collaborating with Sales to define objectives and shape experiences that align to customer and partner priorities and Zoom’s value story.
• Curate and prepare content by working with executives and subject‑matter experts to build tailored discussions and presentations that bring Zoom’s innovation to life.
• Facilitate dynamic sessions, hosting visiting customers with professionalism and warmth, creating an environment that fosters open dialogue and connection.
• Present and demonstrate Zoom solutions, poised in lead product demos or storytelling moments that highlight our platform’s capabilities across meetings, AI, and hybrid work.
• Ensure flawless logistics by coordinating scheduling, space, AV technology, catering, and hybrid meeting setups to deliver a seamless, premium experience.
• Influence and problem‑solve, using negotiation and collaboration skills to align diverse stakeholders, pivot in real time, and offer creative solutions when plans change.
• Leverage data and tools, managing requests and engagement data through Salesforce (SFDC) and our briefing software to track success metrics and identify opportunities for improvement; champion continuous improvement by gathering feedback, sharing insights, and contributing ideas to enhance storytelling, operations, and customer impact.

Qualifications

• 4+ years of experience in executive briefings, client‑focused events, or strategic customer engagements—ideally in a SaaS or enterprise technology environment.
• Able to present and tell compelling stories that engage executive audiences.
• Have experience hosting in‑person and hybrid executive briefings using collaboration and conference room technologies.
• Maintain exemplary organisational and project‑management skills, with the ability to manage multiple programmes simultaneously and pivot gracefully when needed.
• Be comfortable influencing across functions and using negotiation skills to deliver the best possible customer experience.
• Demonstrate proficiency in Salesforce (SFDC), Briefing Source (or similar), and familiarity with conference room software and AV systems.
• Possess understanding of sales and customer success processes and how briefings support these motions.
• Demonstrate a passion for customer happiness: willing to go the extra mile to ensure every guest leaves feeling inspired and valued.
• Have a deep curiosity about Zoom’s platform and a desire to continuously grow your knowledge of our products and innovations.

About the team

At Zoom, we support a diverse range of customers and partners in bringing cutting‑edge communication and collaboration solutions to their organisations. The Zoom Experience Centre offers our customers and partners a chance to immerse themselves in our latest innovations and discover how Zoom can revolutionise their businesses. Our goal is to orchestrate strategic, collaborative, and customer‑focused discussions and experiences that highlight what’s possible with Zoom. Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Centre, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem‑solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth‑focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

Benefits

As part of our award‑winning workplace culture and commitment to delivering happiness, our benefits programme offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work‑life balance; and contribute to their community in meaningful ways.