Senior Event Manager | Full-Time | Santander Arena

Oak View Group; Reading, Penn Street; On-site; USD 50,000 - 60,000; Full time

Job summary

A leading company in the events industry is seeking a Senior Event Manager to oversee all aspects of touring events, ensuring smooth operations and excellent customer experience. The role requires extensive experience in event management, strong leadership skills, and proficiency in relevant software. The successful candidate will manage staff, coordinate with stakeholders, and improve operational processes while leading the Event Department. This position offers a competitive salary and comprehensive benefits.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan with matching

Paid time off

Qualifications

• Minimum five years of experience in event management.
• Proficiency in Microsoft Office and AutoCAD.

Responsibilities

• Oversee all front of house and security matters for events.
• Coordinate event preparations and financial estimates.
• Handle complaints professionally to ensure customer satisfaction.

Skills

Customer Service

Leadership

Event Management

Communication

Education

Bachelor’s degree in facility management

Tools

AutoCAD

Microsoft Office

Job description

Overview

The Senior Event Manager (SEM) is a team-oriented professional responsible for managing all aspects of touring events at the facility, from planning to execution. The SEM also handles booking or arranging revenue-generating events and leads the Event Department, overseeing staff and coordinating with public safety officials to ensure smooth operations and excellent customer experience.

This role offers an annual salary of $50,000-$60,000.

Benefits for Full-Time roles: Health, Dental, and Vision insurance, 401(k) savings plan with matching, paid time off including vacation, sick days, and holidays.

Application deadline: July 31, 2025.

Responsibilities

• Oversee all front of house, back of house, and security matters for events.
• Create event layouts using AutoCAD or similar software.
• Address personnel issues and recommend actions.
• Improve operations, streamline processes, and enhance customer service.
• Develop policies, procedures, and management reports/manuals.
• Lead interdepartmental projects and represent leadership at meetings.
• Establish relationships with staff, stakeholders, and users.
• Manage and evaluate staff performance, provide leadership, and communicate effectively.
• Work flexible hours, including nights, weekends, and holidays.
• Coordinate event preparations, financial estimates, and post-event settlements.
• Advise lessees on contractor services and manage staffing and payroll.
• Coordinate communication during load-in/load-out and maintain relationships with all parties.
• Handle complaints professionally, ensure customer satisfaction, and train staff on customer service.
• Arrange hospitality services, liaise with municipal officials, and review emergency procedures.
• Create detailed event data sheets, ensure proper payments, and coordinate with food and beverage services.
• Serve as Manager on Duty as needed and perform other duties as assigned.

Qualifications

• Minimum five (5) years of progressive experience in event management within stadiums, arenas, or similar venues.
• Bachelor’s degree or higher in facility management, hospitality, business, marketing, or related field; experience may substitute education.
• Proficiency in Microsoft Office, AutoCAD/Vector Works or similar, and internet applications.
• Current CPR certification and valid driver’s license.
• Knowledge of public assembly management, event operations, crowd control, customer service, supervision, contracts, safety regulations, A/V systems, budget management, and relevant regulations.