Senior EV Field Service Engineer — Remote Support, UK Travel

United States Digital Space LLC; Milton Keynes; On-site; GBP 35,000 - 50,000; Full time

Job summary

Sungrow invites you to join our UK EV team as a Field Service Engineer, delivering remote and on-site support to keep charging solutions running smoothly.

Based in the United Kingdom, you will travel up to 60% across the country, install, diagnose and repair chargers, and work with installers and customers to maximise fleet availability.

You will grow into a leadership role for a future local EV engineering team.

Qualifications

• Hands-on experience in an electrotechnical or electrical engineering field with strong practical troubleshooting and analytical skills.
• Genuine interest in green technology and EV charging infrastructure.
• Strong knowledge of TCP/IP networking and ability to diagnose network issues.
• Experience with OCPP and Modbus-TCP communication protocols is highly desirable.
• Ability to interpret electrical single-line diagrams to diagnose performance and faults.
• Proficiency in Excel and/or professional statistical-analysis software; Linux knowledge is a plus.

Responsibilities

• Proactively monitor commissioned EV chargers remotely to identify potential issues.
• Diagnose and resolve charger malfunctions, communication issues, and electrical faults.
• Troubleshoot communication with local inverters, energy meters, and SCADA systems.
• Explain issues and resolutions to customers, building confidence in Sungrow products.
• Implement remote reboots, configuration changes, and firmware updates to maximise fleet availability.
• Lead on-site troubleshooting for complex technical issues and replace faulty components.

Skills

Troubleshooting

Networking TCP/IP

Communication

English (B2+)

Analytical skills

Tools

Excel

Linux

OCPP

Modbus-TCP

Job description

Sungrow invites you to join our UK EV team as a Field Service Engineer, delivering remote and on-site support to keep charging solutions running smoothly.

Based in the United Kingdom, you will travel up to 60% across the country, install, diagnose and repair chargers, and work with installers and customers to maximise fleet availability.

You will grow into a leadership role for a future local EV engineering team.