Senior EU HR Operations Coordinator - Multilingual

DR. MARTENS; London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Join a globally renowned British brand as a Senior EU HR Operations Coordinator. You will play a crucial role in overseeing the employee lifecycle, enhancing HR processes, and fostering a positive employee experience at Dr. Martens. This dynamic position, based in London with hybrid working options, is perfect for individuals driven by collaboration and customer service excellence. Enjoy a welcoming work environment and numerous employee benefits that reflect our commitment to inclusivity and staff welfare.

Benefits

Hybrid working

Welcome pair of Docs

65% discount on products

Private healthcare

Dedicated culture team

2 paid volunteer days per year

Office with roof terrace

Qualifications

• Experience administering the full employee lifecycle in a high-volume environment.
• Fluency in multiple languages preferred due to European operations.
• Proficiency in Microsoft Office and HR systems is essential.

Responsibilities

• Support HR Operations with employee lifecycle administration.
• Manage HR queries and assist with recruitment and onboarding.
• Oversee monthly payroll and coordinate HR tasks.

Skills

Communication

Process Streamlining

Customer Service

Team Coordination

Tools

Microsoft Excel

HR and Payroll Systems

Job description

Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.

THE GIG

This role reports to the HR Operations Lead and plays a pivotal role in in managing the EU HR Coordinator team and co-ordinating the delivery of key monthly tasks and providing exceptional administrative support to the HR function, managers, and employees. With an emphasis on efficiency, employee experience and continuous improvement across all things HR operations and process.

As our Senior EU HR Operations Coordinator you will be responsible for:

• Support the HR Operations Lead in monitoring the shared inbox, ensuring queries are responded to within SLAs. Act as the first point of contact for HR-related queries, liaising with HR, Payroll, and functional HR Leads.
• Oversee and administer the full employee lifecycle (joiners, movers, and leavers) in compliance with country legislation. Manage monthly payroll checking, coordinate with HR leads and payroll teams to meet deadlines, and drive process improvements.
• Maintain and update employee records in the HRIS system, ensuring accuracy, confidentiality, and GDPR compliance. Administer family leave, sickness, and in-country benefits, while managing pay rate changes and other cyclical HR tasks.
• Onboarding and training of new starters as well as leading their growth, development and engagement.
• Assist with recruitment through candidate screenings, induction planning, and training facilitation. Support onboarding processes and deliver HR inductions to the business.
• Oversee allocation and completion of weekly and monthly HR tasks, support ad hoc projects and administrative duties, and assist the HR Operations Lead as required.

THE STUFF THAT SETS YOU APART

Put simply, for this role the key things we’re looking for are:

• Excellent verbal and written communication skills, with fluency in the local language of the functional or country remit - in this instance we are seeking multilingual experience due to the operating in a number of European countries.
• Proven experience administering and processing the full employee lifecycle in a fast-paced, high-volume environment (ideally retail), with a focus on process streamlining and continuous improvement.
• Strong ability to prioritise workload with a methodical approach. Proficient in Microsoft Office, including Excel, and experienced with HR and Payroll systems such as Dayforce.
• Leadership exposure, creating a positive and collaborative working environment.
• Strong customer service focus with exceptional attention to detail.
• Able to build positive working relationships across departments, ensuring HR is seen as approachable, responsive, and reliable. Works effectively both independently and within a team, supporting colleagues when needed.
• Skilled in coordinating and influencing teams to deliver common goals, ensuring smooth HR operations and alignment with business needs.

WHAT’S IN IT FOR YOU?

• Hybrid working
• Welcome to the family free pair of Docs
• 65% off all Docs
• Award-winning ‘Buy As You Earn’ Dr. Martens share plan
• Private healthcare
• A dedicated culture team
• 2 paid volunteer days per year
• Amazing Camden based offices with roof terrace overlooking the canal

Are you ready to fill your boots? Apply now.

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers.

We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.

#LI-AH1 YOUR FUNDAMENTAL QUALITIES

It’s never just a job at Dr. Martens. It’s a way of life. We live and breathe our Fundamentals - INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS. They define who we are and how we get the job done. We believe each role is as unique as the person who does it.