Senior ERP Solutions Consultant

Zip; London; On-site; GBP 60,000 - 75,000; Full time

Job summary

A leading company in procurement solutions seeks a Senior Solutions Consultant to lead onboarding for new clientele. The role involves hands-on management of product implementations, ensuring client satisfaction, and enhancing post-sales processes. Ideal candidates possess over 4 years of ERP experience and excellent communication skills, ready to influence the product roadmap while working with notable clients.

Benefits

Start-up equity

Health, vision & dental coverage

Commuter benefit

Team building events & happy hours

Flexible PTO

Apple equipment plus home office budget

Qualifications

• 4+ years’ experience in Procurement/Sourcing or ERP systems.
• Experience with Oracle Fusion or SAP Ariba.
• Fantastic communication skills and extreme attention to detail.

Responsibilities

• Lead onboarding for customers, emphasizing requirement understanding.
• Manage end-to-end implementation and training for new clients.
• Collaborate with product and engineering teams on customer requests.

Skills

Communication

Attention to detail

Project management

Software configuration

Tools

Oracle Fusion

SAP Ariba

Job description

The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses.

Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend.

We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us!

Your Role

We’re looking for a Senior Solutions Consultant with experience with ERPs (such as Oracle Fusion, SAP s/4, Ariba, Netsuite or Coupa) to lead onboarding for new customers and drive their implementation of our product. We’re also looking for someone who is excited to be hands-on and influence our product roadmap.

As every business needs our type of product, you’ll work with a variety of new clients and industries as Zip scales. Current clients include OpenAI, Coinbase, Snowflake, Notion, Canva, Samsara, Databricks, etc.

You Will

• Lead onboarding for new customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems

• Responsible for leading the end-to-end implementation for new customers -- roll up your sleeves and build out the customer’s processes from scratch

• Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip

• Proactive project management across many customers, to manage requirements and tasks across onboarding

• Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers

• Do whatever it takes to make customers happy + successfully onboard them as quickly as possible

• Continuously improve the post-sales processes to help our customers accelerate the time to value

Qualifications

• 4+ years’ experience working in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company

• Prior experience with the implementation or administration of a procurement tool / ERP - Oracle Fusion or SAP Ariba

• Fantastic communication skills

• Extreme attention to detail and pride yourself in being incredibly proactive

• Experience working with product and engineering teams

• You’re able to push back and still make people happy

• Very comfortable with software configuration (not necessarily technical skills, which would be a plus)

• Willing to do whatever it takes to make Zip and its customers happy.

Perks & Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

• Start-up equity

• Health, vision & dental coverage

• Commuter benefit

• Team building events & happy hours

• Flexible PTO

• Apple equipment plus home office budget

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!