Senior ER Advisor

www.findapprenticeship.service.gov.uk - Jobboard; London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading health and beauty retailer is seeking an experienced Employee Relations Manager to lead the People Advice team. You will provide expert guidance on managing employee relations cases and developing strong stakeholder relationships. This role offers hybrid working options, 33 to 38 days of holiday, staff discounts, and professional development opportunities.

Benefits

33 days holiday rising to 38 days with length of service

30% discount on Superdrug Own Brand Products

Company pension matching and bonus

Unrivalled Learning and Development programmes

Qualifications

• Proven track record in managing employee relations issues.
• Experience with senior management engagement.
• Strong understanding of ER impact on team dynamics.

Responsibilities

• Manage day-to-day performance of the People Advice ER team.
• Support managers to handle employee relations casework.
• Ensure cases meet high standards for future tribunals.

Skills

Employee relations management

Project management

Change management

Stakeholder engagement

Job description

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting bit…a day includes

You will be responsible for managing the People Advice ER team, who offer first line advice to our store Management and team members. Working with key stakeholders across our retail and healthcare business, you’ll provide expert guidance and case management to ensure absence, disciplinary, performance and grievance matters are dealt with in a timely and proactive manner and in line with the values of our business.
You’ll support up skilling the People Advice team to help them be the best they can be. You’ll be a coach to our managers to deliver the best ER case handling ensuring our culture is at the forefront of how we treat people when dealing with the more challenging areas of employment.
You’ll ensure all cases meet high standards ready for any future conciliation or tribunal and you’ll keep up to date with current employment legislation as well as our business performance and trends.

Key Accountabilities:

Leadership of the People Advice Team; managing their day-to-day performance, workload and ongoing development to make sure the advice they give is consistent, timely and in keeping with Company policy and values.
Working with and advising line managers at all levels to resolve employee relations enquiries and issues.
Utilising various helpdesk systems to manage employment relations workload ensuring case management is efficient.
Be the ‘go to’ expert and ensure we consistently embed best practice as well as acting in the Company’s best interests.
Provide regular updates on cases to the Senior People Manager, People Business Partners and develop strong working relationships with key stakeholders from other departments.
Contribute to the overall Employee Relations and People strategy for the business, feeding into Senior Management about key cases or policy changes.

Person Specification

This is a fantastic opportunity for an experienced ER professional to join a vibrant company. The successful candidate will be able to demonstrate experience in managing ER issues and have a proven track record in developing relationships with senior management and project management and line management skills.

You will have a passion for getting the best outcome possible and a true understanding of the impact of ER on the wider team. You’ll be able to influence great outcomes and challenge senior managers appropriately. You will be looking for a role that will further develop you ER skills but expose you to bigger company wide projects and initiatives.

Here's what's in it for you

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes
• Enhanced maternity/shared parental/adoptionleave, company sick pay and pregnancy loss and support

Come and be part of something special.

Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

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